Trend and VSS

On March 31, 2007, in news, by

 


http://esupport.trendmicro.com/support/viewxml.do?ContentID=EN-1034731
















Problem:

 

Your backup process takes longer to finish when real-time scan is enabled in Client / Server Security for SMB (CS) 3.5 or Client / Server / Messaging Security for SMB (CSM) 3.5. Also, there are instances when real-time scan detects an infected file in the shadow volume copy but cannot enforce the scan action because shadow volume copies have read-only access.



Solution:








































As a workaround, exclude the shadow volume copy from real-time scanning.

 

Please do the following:

 

1.


Log in to the Security Dashboard.

   

2.


Click Security Settings, then select the server group where you are doing the back up.

   

3.


Click Configure > Antivirus/Anti-spyware, expand Exclusions.

   

4.


Select Enable Exclusions > Do not scan the directories where Trend Micro products are installed.

   

5.


In the Enter the directory path box, type “\device\” and then click Add






 


Save the changes.


 

 

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