Frustration and complexity

On March 31, 2008, in news, by

“Bottom line is that clearly many people are buying Macintosh computers for two reasons: due to the overall frustration and complexity of Windows and due to the increased marketing (and possibly a better product) of the Mac platform.”

The sad thing about reading Joe Wilcox’s story about his friend who is having issues with his computer is that get that machine in front of competent tech support and that machine could be working like a champ.  That Outlook with BCM combo sucks performance unless you do that SQL command to limit the msde instance.  Outlook crashing?  That needs a good debugging job of looking at the add-ins to see which one is causing a problem. 

The fact that the words “frustration” and “complexity” goes in the same sentence with Windows is of interest.  I still argue that due to the Windows “developer, developer, developer” mantra, combined with the need for Microsoft to have other parties build the hardware that runs their software, this leads to the situation we have today.  Applications that need work to behave, Driver manufacturers that get away with murder, and blogger articles like this. 

Is Apple a better product?  It’s a different product.  The big issue that I have with the Mac platform is evidenced by my ever beloved Quickbooks.  On the Windows platform I have umpteen versions of the product, some tailored for certain industries with a robust community of third party plug ins.  If I outgrow QB there’s an enterprise version.  On the Mac platform there’s one version of Quickbooks.  What this limitation of options does is by default ensure that complexity is lessened.  I don’t have to debug umpteen versions, there’s just one. 

But the day and age of a business machine being able to be serviced by DIYers… I don’t think it was ever there to begin with, nor is it especially there now. 


3 Responses to Frustration and complexity

  1. Luke says:

    If Microsoft had a single hardware platform that they controlled to develop for, no doubt they would own all over Apple for reliability.

    What most people don’t get which they should, is you can’t compare Microsoft to Apple. Microsoft develops platforms to sell more software. Apple develops software to sell more hardware (and now, more digital content).

    If Apple were to release OS X for any intel computer, then you could compare. That indeed would be interesting.

  2. Bob Muir says:

    “That Outlook with BCM combo sucks performance unless you do that SQL command to limit the msde instance.”

    Do you have a link to this solution Susan? I’ve been unable to find what you’re talking about here.

  3. NickWhittome says:

    I could not agree more with Luke… and maybe that is the answer?

    I would love to see an OS that was specifically designed for Microsoft Hardware.

    Typed on an iPhone 🙂