VLSC "more information needed"

On January 21, 2010, in Rants, by

I guess I should be grateful they didn’t ask for my Live ID password huh?  🙂

Today’s status report is that I received two emails from the VLSC web site asking for more information as follows:  

 More Information Needed
 Thu, 21 Jan 2010 12:08:26 -0800
 Volume Licensing Service Center<vlscesc@msdirectservices.com>

Hello susan bradley,

This e-mail is in reference to your escalation with case ID: 6######.

Thank you for your time and patience in this matter. At this time our Technical Support Team requires additional information in order to troubleshoot the issue. Please reply to this email with the following information at your convenience to vlscesc@msdirectservices.com.
Additional information needed:

·        Please attach in a word document the step by step screen shots that lead to the error.
·        Verification needed:
·        Agreement or Authorization number:
·        Contact Business Email:
·        Windows Live ID:
·        Case ID:

Once we receive your response, we will forward your request to our Technical Support Team so they may further assist in resolving the issue. Once again, thank you for your patience in this matter.

Thank you,

Microsoft Volume Licensing Services

Hopefully that means it’s progressing, I hope.  I’ll be honest that my patience is running very thin (if at all).  In my response I asked that they extend my open value licenses benefits for an additional month to represent the month that my firm has been locked out.  We’ll see if I get a response on that request.

In the meantime, keep the faith.



3 Responses to VLSC "more information needed"

  1. Peter says:

    Hi, I came through similar situation and I have some experience to share.

    Would you try again clicking on all the VLSC validation links? Yes, again. That’s how I got it work. It seems they’re having a database loop that need you to validate again. After all the validation clicking, you might still be unable to enter VLSC. Now try log out and log in for another time. Sometimes that would make it.

    If that still doesn’t work for you, I suggest you send messages over Twitter to “@microsoft_VLSC”. He is a Microsoft specialist working for VLSC offering help to many people confronting VLSC issues. Very nice support.

    Good luck! 🙂

  2. bradley says:

    Did that. When I try to validate again it says that the business email doesn’t have any agreements attached to it. When I try it again it still gives me the locked out session.

    Twitter is not a support channel. I refuse to use a social networking platform to cut to the front of the line. Their normal support channels should work efficiently and not require someone “tweeting” to make things right.

  3. Matt says:

    I am begining to think the at emails are more automated with little human involvment at this point. I got one of those today with my case number ans the manager got a pile of them (he has ended up with a number of cases tring to get access).