What happens behind the scenes when using the Microsoft Support Diagnostic Tool – The Official SBS Blog – Site Home – TechNet Blogs:

I want that.

I want to open a support case just for that.

Have you ever opened up the cab files of the Microsoft diagnostic tools and looked around as to what can be gleaned from their tools?  The next time you have a support case and get that tool to be run on your system, save a copy locally and open up the resulting .cab file. 

Wallow in the information you can glean from that. 

Ask yourself if YOU look for all of those things when you review a server.



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