KB2596764 failing to install

On December 19, 2011, in Security, by


Seeing four five computers in my office fail to install this update when they have PowerPoint 2010 installed.

If you are seeing this issue, please let me know as I’ve got a case opened up today on this.

If you are seeing this — what version of Windows  7? (pro enter/ult?)
Was Office 2010 upgraded from Office 2007?

Let me know if you are seeing this as well.


15 Responses to KB2596764 failing to install

  1. Pete P says:

    I had only one PC in my office experience this.
    -Win 7 Pro
    -Office was upgrade from 2007 to 2010

  2. Roman says:

    +1 on this.
    can you share your case# so we can reference when we call in our own? so they know it’s not just us.

  3. admin says:

    Case number is 111121815993011

  4. landon says:

    Same problem on my office computer.

    Win 7 enterprise x64

    office was upgraded from 2007 to 2010

  5. roger says:

    fail to install, office was previuosly upgraded from 2007 to 2010. not sure why this update is trying to instal in the 1st place.

  6. bradley says:

    Check the blog post link above for a resolution.

  7. Phaedron says:

    Yep, consistent failure here.

  8. Jon Bielby says:

    That blog post worked for me too, thanks – the Microsoft 2007 primary interop assemblies was the culprit, when only Office 2010 is now installed.

  9. Steve Pearce says:

    I am still having consistent failure with the installation of this update. Latest occurrence this morning (12 Jan) but has occurred daily since 15 Dec. I have Powerpoint 2010 upgraded from 2007. Windows 7 64bit 6.1 with SP1 installed.

  10. Michael Finn says:

    same deal – what’s with this? It’s an “important” update therefore how come Microsoft haven’t come up with a fix with so many reporting the same problem on upgrade attempts?

  11. bradley says:

    It’s been fixed. If you are still seeing this, there’s something else going on.

  12. bradley says:

    OH duh sorry lost track of which issue this was. It’s due to the fact you have Office 2007 interop components installed. There will be no fix.

    Simply uninstall 2007 Office interop components and it will go away.