I just had to do a refresh of my Dell 8.1 XPS 10 and it rolled back to pre KB2919355 and I had to reinstall that update again.

RT will take the refresh of the machine back to the base of 8.1 after the store update.

8 Pro’s refresh takes it back to how the machine was shipped.  If your OEM shipped that machine with Windows 8, after refreshing it, you’ll roll all the way back to Windows 8 and you’ll have to go through the store process and then 2919355 again.

Windows 8.1 may be a free update, but it may come at a high price of not having good recovery media.

This makes it not so great for folks trying to support this platform for consumers.


3 Responses to So is Windows 8.1 a good consumer platform?

  1. Pete says:

    I’ve been experiencing complaints from some customers after they’ve upgraded to Windows 8.1 and/or 8.1 Update 1 the hard drive thrashes so hard for several minutes a few times a day the PC is useless until whatever its doing completes. Resource Monitor shows its SVHOST.EVE consuming the hard drive resources peaking at 100%. I checked to see if File History, Indexing, or Windows Updates was the issue but these processes seem to be idle when the trashing is happening. This is showing up on the support forums too but no real solution. Since my customers are screaming their PC is useless I’ve been rebuilding them which seems to fix the issue.

  2. DaveN says:

    Pete – you can open a cmd prompt and type tasklist /svc to see what’s running in that service host.

    At any point you have a stable, up-to-date system, you can do an image backup to recover with instead of the OEM recovery. I’ve recommended this a zillion times, but it’s annoying and I’m apparently not smart enough to take my own advice.

  3. Bill says:

    If you know Windows 8.1 is running problem free then you can make a custom refresh image. This will include all updates that have been installed.

    recimg -CreateImage FolderPath