If you’re trying to troubleshoot McAfee EPO agents, there’s a handy tool I recently discovered with the help of a friend. If you go in %ProgramFiles%\McAfee\Common Framework, launch cmdagent /s. You’ll get the handy UI pictured below. With this tool you get a nice little streaming log as well as the ability to force the agent to communicate with its EPO server in real time.
You can do most (all?) of this from the EPO web interface or by going to http://AgentServer:8081 on the server, but, this is far easier if you’ve got access to the box.