NGC – Windows Blog by Brink


How to Fix Unable to Add and Use PIN Sign-in Option in Windows 10

A PIN is a set of numbers, or a combination of letters and numbers, that you choose yourself. Using a PIN is a quick, secure way to sign in to your Windows 10 device. Your PIN is securely stored on your device.

When trying to change or add a PIN logon in Windows 10, you may encounter issues such as:

  • Error Message Something went wrong (code: 0x8009002d). Restart your device to see if that fixes the problem. when trying to Sign-In using Pin.
  • Error Message Something went wrong. Try again later when trying to Add / modify PIN.
  • Unable to configure Windows Hello because of PIN related issues.
  • Clicking on the Add PIN option does nothing.
  • PIN incorrect error even as you verify that the correct PIN was entered.
  • Add PIN option does not show under Sign-In options.

When this happens, it’s usually caused by the C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC folder getting corrupted. Emptying the NGC folder and resetting the ACLs (Access Control Lists) on the NGC folder should fix these issues.

This tutorial will show you how to fix unable to add or use the PIN sign-in option for users in Windows 10.

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