Individualization Troubleshooting With DRM

Steps to take:

  • Login as administrator to rule out the restricted access as being the problem
  • Enable Cookies in Internet Explorer
  • Within Windows Media Player, click on Tools | Options, then select the Privacy tab. Make sure the following 2 options are checked:
    • Acquire licenses automatically for protected content
    • Send unique Player ID to content providers
  • Click on the Cookies button and check these options:
    • Select the Privacy tab, and make sure your cookie tolerance is set to Medium or lower
    • Select the Security tab, click the Default Level button in the lower right side. If this button is not active, set the level to Medium
  • Select the Advanced tab, and make sure the following 2 checkboxes are checked:
    • Enable Install on Demand (Internet Explorer)
    • Enable Install on Demand (Other)
  • Select the Connections tab, and make sure the following options are correct
    • If you’re using a modem click on the name of your Internet Service Provider and then click on Settings.
    • If you’re using a cable service, such as Comcast, Cox, or RoadRunner, click on LAN Settings.  Uncheck the box that says Use Proxy Server.
  • If you have Norton Anti-virus installed on your machine, you will have to disable the auto-prtect in order for the licenses to be delivered. After receiving the downloads and licenses you must re-enable the auto-protect option.


  • Click here to download the latest DRM client. This will download a secure folder and key ID for your Windows Media Player to your computer from Microsoft.
  • If all else fails or if you get an error message that specifically mentions the DRM components after you’ve installed the DRM client above, or if you can’t install the DRM client above for any reason, you can remove your DRM components and licenses and allow Windows Media Player recreate them with the next use.
    • For Windows 2000 Professional and Windows XP:  Delete the all files from the folder C:\Documents and Settings\All Users\DRM
    • For Windows ME:  Delete the all files from the folder C:\Windows\All Users\DRM
    • For Windows 98 SE:  Delete the all files from the folder C:\Windows\DRM
  • Click here to download the latest DRM client.

Note: DRM is a system folder, and you may have to change your Windows Explorer folder options settings to view the hidden files and folders and protected system operating files.

Leave a Reply

Your email address will not be published. Required fields are marked *