Microsoft Support Terms Defined

Several terms that come up almost daily with my customers. Defined here for you: Supported – We have a wide range of support options. When we (Microsoft) state we support something, it really means we have tested that scenario and that is works as we programmed it to. Best Effort – As defined here http://support.microsoft.com/kb/926172. PSS support for hardware-related/network-related/third party software issues is limited to a commercially reasonable effort. If PSS determines that the issue is related to the hardware/network/third party software, you must obtain support directly from the vendor of the computer or from the hardware manufacturer. Unsupported – … Continue reading Microsoft Support Terms Defined