Battery depleted Surface won’t charge using Surface Dock

Posted Posted in Surface

Interesting post in Microsoft’s Surface Forum from an Enterprise customer who has 200 Surface Pro 3’s, stating that if the battery goes completely flat, it cannot be charged using the Surface Dock (brick dock). After contacting business support, the response to the customer was” This is as designed“. A Technical summary of the problem from […]

Microsoft Authenticator Gets Account Backup and Recovery

Posted Posted in iPhone, Microsoft

I’ve been a big fan of Microsoft’s two factor authentication (2FA) client since day one and I’m also one of the tester’s. My only concern, as I wrote nearly a year ago in https://blogs.msmvps.com/connectedhome/2017/05/27/multi-factor-authentication-app-backup-and-usage-strategies/ is what might happen if my iPhone was damaged and I needed a quick replacement. That concern is no more! Backup […]

Pricing for Out of Warranty Surface Exchanges

Posted Posted in Surface

Microsoft has published current pricing (in US Dollars) for those needing an out of warranty exchange for Surface devices (refurbished devices with a 90 day warranty). Until the end of March, the cost to replace a Surface Pro 3 was $450.00. It’s now jumped to $599.00. This is upsetting customers afflicted by the fallout from […]