I’ve been a big fan of Microsoft’s two factor authentication (2FA) client since day one and I’m also one of the tester’s. My only concern, as I wrote nearly a year ago in https://blogs.msmvps.com/connectedhome/2017/05/27/multi-factor-authentication-app-backup-and-usage-strategies/ is what might happen if my iPhone was damaged and I needed a quick replacement. That concern is no more! Backup and Recovery is rolling out for iOS testers.
If you’re a hard core Windows Insider, you’ll want to be one of the first to know when new Insider Builds are available for download and corresponding blog posts go up. You can always watch @donasarkars Twitter stream (and check the hints that builds are coming in images she posts), but if you have Hue or LIFX connected bulbs, you can use IFTTT to set up an Applet (used to be called a recipe) to get a visual alert.
Dona has graciously agreed to include a new hashtag #flight when she tweets notifications about builds.
It is really easy to set up the IFTTT piece, and you will need to enable the Hue/LIFX integration by signing into your account if you haven’t already connected it to IFTTT.
While Microsoft’s response to the SIMPLO issue has been restricted to “working on a possible software fix”, customers are starting to report that even when plugged in, their SP3 tablets shut down. In essence, they can’t use their Surface Pro 3’s at all. This seems to happen when the amount of usable battery fully charged falls below a certain point, and as the days continue without a fix, more and more customers will have unusable devices. I don’t see that they will be able to keep their devices running long enough to even apply a software fix, should one actually become available. These customers are trapped. Microsoft won’t swap them out, and some are paying the usurious $450 out of warranty exchange fee. Note that Microsoft committed to a $200 battery replacement program on a Reddit AMA https://www.reddit.com/r/IAmA/comments/26m9cu/we_are_panos_panay_and_the_surface_team_at/chsei5u but has refused to honor this or even comment on it. (And as an aside, Apple charges $129 to replace an out of warranty battery.)
Microsoft told customers in the same Reddit AMA https://www.reddit.com/r/IAmA/comments/26m9cu/we_are_panos_panay_and_the_surface_team_at/chse7pn that “the battery can get charged daily (5 days a week) for over 4.5 years and still maintain 80% capacity”. Again, customers are responding in the thread that they can’t even use their devices while connected or docked.
I checked my sent email and note that as a Community Forum Moderator that I brought it to the attention of Microsoft on March 3, 2016. And a couple of times thereafter. I saw the trending that early.
And as of Saturday, March 6, afflicted Microsoft customers have not had a single update on the situation since the initial “we think we can fix in software and are working on a fix”.
Here’s a trick if you are desperately trying to get your hands on a hotfix from Microsoft that requires you to contact support and are getting a run around. Do this at your own risk. Make sure you need the fix and have created a restore point if things go wrong. I won’t support you and Microsoft won’t support you.
You need to know the KB number of the hotfix you need. Find a hotfix (OK, I’ll do it for you) for a different item where the download is available without going through contacting support again. Like http://support.microsoft.com/en-us/kb/2955769
Click the Hotfix Download Available button.
After selecting that link, an URL will appear in the address bar like https://support.microsoft.com/en-us/hotfix/kbhotfix?kbnum=2955769&kbln=en-us
Copy the URL in the address bar and paste into Notepad.
Replace the KB 2955769 number with the one you are having difficulty getting. So that you have a link like https://support.microsoft.com/en-us/hotfix/kbhotfix?kbnum=XXXXXXXX&kbln=en-us where XXXXXXXX is the KB number you are having trouble getting.
Now you can get your hotfix.
Again, I won’t support you and Microsoft won’t support you, but maybe you can fix your problem without multiple calls to support and incompetent poorly trained support agents.