How to Install “Fixed” Surface WiFi drivers in 1903 without upgrading to 1909

Posted Posted in Surface

There are quite a few folks desperate for fixed Marvell Wi-Fi drivers for Surface devices following bad drivers that were sent down through Windows Update in early August. The greatest impact seems to be on mesh type networks. You can, or course, roll back the bad driver. But if you need to test the “fixme” version, and intend to stay on 1903 until 1909 is “proven safe for mankind” (so to speak), there is an option.

It seems possible to join the Insiders Preview Ring to get the “fixed” Marvell Wi-Fi drivers for Surface devices without being forced to download and install 1909 if you are already running 1903. 1909 “should” be offered as an optional update and I’ve made a short video explaining the steps, as there are multiple restarts in addition to the specific order of steps that need to be followed. I’ve tested this and it works for me. I can’t guarantee that it will work for you, but the worst that can happen is, if you are running 1903 and 1909 does install, you can open the classic Control Panel, Programs and Features, view Installed Updates, and UNINSTALL the 1909 update.

Battery depleted Surface won’t charge using Surface Dock

Posted Posted in Surface

Interesting post in Microsoft’s Surface Forum from an Enterprise customer who has 200 Surface Pro 3’s, stating that if the battery goes completely flat, it cannot be charged using the Surface Dock (brick dock).

surface dock

After contacting business support, the response to the customer was” This is as designed“. A Technical summary of the problem from Microsoft Support engineer :

The reason why this is happening is that the power supply of the dock (although it is 80W) reserves 30W of its power to the ports on the dock, this means that only 50W is available to the Surface Pro. This unfortunately is not enough to trigger the charging/booting.

Apparently, the dock itself won’t supply enough power for some Surface devices and the original charger that was supplied with the Surface device needs to be used to jump start the charging process. I’m told that if the device is charged first for 5-10 minutes with the original power supply, then the dock can be used(and sometimes even short amount of time works).

To me this sounds like a design flaw.

Fix for Pen Dragging Canvas in Photoshop 2018 CC after Windows Update

Posted Posted in Surface, Windows 10

There’s a whole lot of Creatives in the Microsoft Surface Answers Forum complaining that after installing Cumulative Update KB4089848 that the pen drags the canvas around instead of drawing. Uninstalling the KB fixes this (and this is the first I’ve seen that functionality changed dramatically after installing a Cumulative update, but you never never know. And now there may be a “fix” to return to “legacy” behavior

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Pricing for Out of Warranty Surface Exchanges

Posted Posted in Surface

Microsoft has published current pricing (in US Dollars) for those needing an out of warranty exchange for Surface devices (refurbished devices with a 90 day warranty). Until the end of March, the cost to replace a Surface Pro 3 was $450.00. It’s now jumped to $599.00. This is upsetting customers afflicted by the fallout from Batterygate and other issues. That’s a lot of money for this device and you definitely can do better looking elsewhere if you want to replace your sick SP3 with another SP3.

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Where is the Surface Pro LTE Recovery Image (How to get)

Posted Posted in Surface

Microsoft’s latest addition to the Surface Pro family is the Surface Pro LTE. If you are a road warrior, this is THE Surface SKU to get. While it may not be an “always connected PC” (ACPC) officially, it sure seems so to me. It’s being offered to Business customers only, in the Microsoft Store online, and through partners. Note that if you aren’t a business, you will have to jump through some hoops to register to your personal Microsoft Account, but this can be done.

Microsoft offers downloadable recovery images for all their Surface SKU’s, and while the Surface Pro LTE has been in sale and shipping since early December, it isn’t listed in the dropdown to register a new device (as of 1/25/2018):

You actually can download the BMR recovery image today, using a strange work around.

1. Don’t try to Select a Surface product

2. Type in the Serial number for you Surface Pro LTE. You can’t paste it in, for some reason that does not work.

3. Select Download recovery image

Currently, you will see it appear to offer Surface Pro M1796 which is NOT the Pro LTE. Take the leap of faith and ignore this. You will see that the file that downloads is, in fact, the Pro LTE recovery image.

4. Select Continue

I’ve been bugging Microsoft daily on getting the web site fixed so that this isn’t such a crazy undertaking. You’d think it would be easy to fix, but I guess not..

(And yes, you CAN and should create a recovery image from the bits already on your Surface Pro LTE but if disaster strikes and that image is corrupt and you need one, you can get it from Microsoft).