Adobe Spying On Its Customers

It’s not all that surprising these days to hear about software companies having their software “phone home” in some manner or another, though it’s often quite annoying.

Update: John Dowdell, an Adobe employee (and long time Techdirt reader) has replied in the comments, noting that he’s talking to folks at Adobe to find out the whole story, but he thinks it’s the “live update” function. I’m not sure I understand why a live update function would call an analytics firm — or why the ping to that analytics firm should be disguised as a local network ping, but that’s the story coming out of Adobe right now. Will update again if any more details become clear.

Update 2: Further response from Adobe here. It explains what the connection does and also admits that the company should have done a better job making it clear.

http://techdirt.com/articles/20071228/020818.shtml

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