Windows Live OneCare Safety Scanner users can’t scan because of Adobe Reader 9

Some users reported that they could NOT run the scan using Windows Live OneCare Safety Scanner after installing Adobe Reader v9. 

Discussion at http://boards.live.com/safetyboards/thread.aspx?threadid=606296

Dave (aka drawAblank) help the users by investigating what’s going on by installing Adobe Reader 9 and he found out that Adobe Reader alter the security setting of Internet Explorer (without prompting the user) by selecting “Allow Active content to run in my computer” in IE>Internet Options>Advanced>Security. 

When the user disabled “Allow Active content to run in my computer” (which is the default setting in IE), the user able to run a scan using OneCare Safety Scanner.

If anyone have the said problem with OneCare Safety Scanner and you have Adobe Reader 9, you might to review the above discussion.

Note:  I tried to reproduce the above issue but after installing Adobe Reader v9 while IE is not open and when I use Opera to download the Adobe Reader v9 installer in XP Pro, I cannot reproduce it. The setting here is the same… the “Allow Active content to run in my computer” is still unchecked and I can scan using OneCare Safety Scanner.

Leave a Reply