Dell is apparently eager to compete with Best Buy and Walmart for the title of most despised retailer in the country. A few months back, a tech support rep got in trouble for turning on a woman’s webcam without her permission. Then, last month, the company got nabbed knowingly shipping faulty PCs. And, just this week, the Texas-based manufacturer was caught shipping motherboards infected with malware. Now, a woman from California is alleging that a support technician for Dell stole nude photos of her from her PC and posted them online, and then charged $800 worth of computer gear to her credit card for another woman in Tennessee.
This is not a cut-and-dry case of a misbehaving tech rep, though. This drama has actually been going on for almost a year, and only now is Tara Fitzgerald coming forward with her accusations. Try and follow the sequence of events, and make sense of Fitzgerald’s often questionable judgment.
Did Dell tech support display woman’s naked pics?
Fitzgerald wanted to send some pictures of herself to her boyfriend, but she couldn’t find them on her Dell computer.
Her urgent need to find these pictures drove her, quite naturally, to call Dell tech support. Her call was answered, she said, by a gentleman in Mumbai, India, named Riyaz Shaikh.
Shaikh, who, by the time you finish this tale, might not turn out to be a gentleman, after all, offered to remotely access her computer so that he could find the pictures for her. Fitzgerald said she watched him as he located her snapshots.
It was another fine day in the helpful history of tech support. However, this success was ruined somewhat, when Fitzgerald allegedly received an e-mail from an unidentified source telling her that her pictures were now freely available for anyone to see on the Web. They were on a site called "bitchtara." […]
News10 contacted Dell, it received the following reply: "We investigated the issue, which involved a technical representative at one of Dell’s vendors. We contacted the vendor about the allegation and can confirm that the representative no longer handles Dell calls. We’ve been in contact with Ms. Fitzgerald regarding this issue and continue to investigate her claims to best assist in a resolution."