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Troubleshooting

Our perception got impacted

Good day, today I just want to leave evidence about an error that customer faced yesterday on production servers and that initially the affected users got the impressions that SharePoint was failing epically.

Picture your self-coming to work at 8am and as soon you log in into your computer and access your internet explorer the home page displays a message stating “Connection Refused”. And then you hit refresh over and over and always display this message.

Then you try another SharePoint application and got an “Unknown Host” error:

Tickets started coming like crazy and after reviewing SharePoint LOGS, IIS Application Pools, Timer Service, NLB, database connections, SQL aliases, SQL Server Agents, run commands to see if a DNS issue is, etc. and nothing happen decided to include infrastructure people.

Didn’t took them so long, they figure it out in less than 5 minutes, it was the Proxy settings, the proxy script file they use got corrupted (parent company made some changes overnight) therefore our beloved internet explorer was not able to hit SharePoint by any means.

Even though this was NOT a SharePoint error our 2.5 years of no downtime record and perception got impacted.

Discover SharePoint Web Services methods and parameters and feel nostalgic about it

This is not the first time that a customer has an issue with SharePoint Web Services “. asmx” and InfoPath Forms that I need to quickly spot and fix. Of course SharePoint Web Services work as a charm, but sometimes the problem comes more to InfoPath forms how they consume the services SOAP response and request headers. Yes, I’ve said InfoPath. A lot of customers still work and use InfoPath forms, they created and automated HR or IT process using these wonderful technologies and we, support engineers need to support. A lot of customers still have a dependency on InfoPath.

Today I want to share a resource that is not the first time that help me identify the problem and that is .NET Web Service Studio, this application is a .NET client application that you can use to discover the Methods of a web service and review the SOAP request and response parameter.

Very handy to start understanding a web service. So because this is like the third time I’ve used these tools to start supporting an InfoPath Form here you have it:

Just go to WebServiceStudio a codeplex, hit Download and enjoy the ride. There is some nostalgic feeling working and using the tool.

Just look the icons, don't you feel little nostalgia?

Just look the icons, don’t you feel little nostalgia?