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    Problem installing TurboTax 2021?

    November 5th, 2021 by

    **** UPDATE  November 13, 2021 ****
    I just ran into the same issue trying to activate TurboTax 2020. Looks like the problem may be with the Intuit activation??
    ***************************************

    I downloaded and tried to install TurboTax 2021 on my Windows 11 laptop. Ran into 2 issues:

    1. Error 2803
      This was fixed by turning off the Kaspersky firewall.
    2. Blank white activation screen.
      It seems that this is a known issue with the TT 2021 program. Apparently, it’s a resolution issue. At each step of the process, you need to change the resolution to be able to see what was supposed to be displayed.This is the process I had to follow:
    1. Launch the executable and wait for the white activation screen
    2. Change the resolution. Magically, the contents of the window appear. Unfortunately, you can’t seem to be able to enter the license.
    3. Click once on the license window and enter the license number. You won’t see any change, but the information *IS* being entered. Best to use Ctrl-V to past the license.
    4. Change the resolution
    5. Verify that the license you entered is correct
    6. Select to verify/continue
    7. Change the resolution
    8. Keep doing this until you get to the registration screen.

    A this point, you should be OK. I was told, though, that this could happen again if you purchase anything from Intuit (State tax?).

    Hope this helps someone avoid the hassles I had…

     

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