With 18 months until WIN7 reaches end-of-product-life status on 01/14/2020, Microsoft appears to be refocusing support efforts for future needs as documented below


Microsoft has quietly told customers that it will stop participating in the online support forums devoted to consumer questions about Windows 7 and a host of other products. The announcement, which Microsoft posted over the weekend to several of the affected support forums, said the change would take place next month.

Effective July 2018, the Microsoft Community forums listed below will shift support scope and Microsoft staff will no longer provide technical support there,” the  identical messages stated. “There will be no proactive reviews, monitoring, answering or answer marking of questions.”

Along with Windows 7, the other products covered by the mandate include Windows 8.1 and Windows 8.1 RT, Office 2010 and Office 2013, the Security Essentials antivirus program and the early Surface and Surface Pro 2-in-1 devices.  Microsoft has no intention of giving an inch on Windows 7 support, which is set to expire Jan. 14, 2020. “For real, they’re saying they won’t extend support past 2020,”