Customer relationship Management products are highly advanced business tools

https://www.zdnet.com/article/microsoft-to-add-more-ai-infused-apps-and-features-to-dynamics-365/

Many of the new additions to the line-up are “AI-driven,” which in this case, means they are built on various Microsoft AI technologies that are now part of a new “Azure AI” brand.¬† The company announced earlier this year that it would offer between October 1 and March 2020¬†many incremental new features for these apps and others in the Dynamics 365 and PowerApps family as part of its Wave 2 release. Today, September 23, Microsoft revealed¬†yet more new features and products coming to the Dynamics 365 stable. Microsoft is adding to its Customer Insights application support for business-to-business (B2B) transactions, in addition to the current business-to-consumer (B2C) support in the app.