This Harvard Business Review article “Connect with Empathy, But Lead with Compassion” shares excellent ways to work with team members who may be struggling

Effective Leaders Move Beyond Empathy to Compassion (hbr.org)

With empathy, we have a close, visceral understanding of the other person’s experience. We feel with the person. We literally take on the emotions of the other person and make those feelings our own. Though a noble thing to do, it does not necessarily help the other person, except for possibly making them feel less lonely in their experience.  Compassion occurs when we take a step away from empathy and ask ourselves what we can do to support the person who is suffering. In this way, compassion is an intention versus an emotion.