CRM Online – Outlook client installation cannot proceed pending restart

A common error when installing the CRM outlook client for CRM online is the error which informs you that their is a pending restart regardless of whether this is true or not.

To fix this issue you need to add a registry key to ignore the check.

Here is my recommended method for fixing this problem. I chose this method because it is common to need to do this on several computers and this method can be easily run on several computers.

1. Use a .reg file to add the key:
1. Open notepad
2. Copy the following text in to notepad

Windows Registry Editor Version 5.00

[HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient]
"IgnoreChecks"=dword:00000001

3. From the file menu choose ‘save as’
4. Set the
5. ‘Save as type’ to all files

1. Enter a file name you like such as ‘MSCRMClientIgnoreChecks.reg’
2. make sure the file ends in the registry file suffix .reg
3. Choose a location you can remember.
4. Click save
5. Go to the location where you saved the file
6. Double click the file.
7. You will be prompted by a message similar to the following:

1. Click yes
2. You will receive a popup box such as this:

1. Click ‘Ok’
2. Retry the installation.