CRM Online – Outlook client installation cannot proceed pending restart

A common error when installing the CRM outlook client for CRM online is the error which informs you that their is a pending restart regardless of whether this is true or not.

To fix this issue you need to add a registry key to ignore the check.

Here is my recommended method for fixing this problem. I chose this method because it is common to need to do this on several computers and this method can be easily run on several computers.

  1. Use a .reg file to add the key:
    1. Open notepad
    2. Copy the following text in to notepad
      1. Windows Registry Editor Version 5.00


    3. From the file menu choose ‘save as’
    4. Set the
    5. ‘Save as type’ to all files


    1. Enter a file name you like such as ‘MSCRMClientIgnoreChecks.reg’
    2. make sure the file ends in the registry file suffix .reg
    3. Choose a location you can remember.
    4. Click save
    5. Go to the location where you saved the file
    6. Double click the file.
    7. You will be prompted by a message similar to the following:


    1. Click yes
    2. You will receive a popup box such as this:


    1. Click ‘Ok’
    2. Retry the installation.

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