Microsoft Office 365 Trust Center

I am happy to announce that the efforts of the Office 365 Identity team are coming to light with the announcement of the Trust Center today. My concerns about security of Office 365 have been met with continued focus by Microsoft to address and meet my expectations. However, I am not their only client and this approach has been consistently replicated around the globe in a manner which evolved the product offering. Office 365 Trust Principles Your Privacy Matters > We respect the privacy of your data Leadership in Transparency > You know ‘where’ data resides, ‘who’ can access it … Continue reading Microsoft Office 365 Trust Center

Exchange 2010–Did you know Single Instance Storage is gone?

In Exchange Server 2010, there is no more single instance storage (SIS). This was a feature which allowed multiple attachments and messages to be stored once with a reference being held in each mailbox. The concept which had been with Exchange for years, had been intended to save space. So what happened? To hear it from the exchange team, disks are cheap and the ability to have users on separate servers and in different databases decreased the value of SIS to the point where it is no longer relevant. I would say  more complex to implement effectively too. So the … Continue reading Exchange 2010–Did you know Single Instance Storage is gone?

SQL Reporting Services: How to configure the service account

To configure the Report Server service account Start the Reporting Services Configuration manager and connect to the report server. On the Service Account page, select the option that describes the type of account you want to use. For recommendations about which account type to specify, see Configuring the Report Server Service Account. If you selected a Windows user account, specify the new account and password. The account cannot be more than 20 characters. If the report server is deployed in a network that supports Kerberos authentication, you must register the report server Service Principal Name (SPN) with the domain user … Continue reading SQL Reporting Services: How to configure the service account

Dynamics CRM: 6 Principles of Customer Service to keep in Mind

Many times I run into situations where people think of software as IT and IT as technical skill. However CRM is about customers and its use is about establishing a corporate culture which embodies a system of beliefs about how these most valuable relationships are handled with care. As I have with sales, I strive to remind people of the basic concepts and principles we are trying to instill in the systems we implement. So here are six principles of customer service to keep top of mind: Be friendly and demonstrate good manners. Teach employees to smile, leading by example. … Continue reading Dynamics CRM: 6 Principles of Customer Service to keep in Mind

Dynamics CRM–5 Principles of Sales to bear in mind while implementing

In the CRM world we always have to bear in mind the system is meant to reinforce good customer relationships. I have explored in my previous posts how from time to time people miss the mark. We need to bear in mind the principles which make sales people successful and gear the system to reinforce that success. The following are five principles of sales which create opportunities for success. We use them to review the system implementation and ensure that we are enhancing the opportunities for the principles to be applied. Listen to your customers Seek to understand your customer’s … Continue reading Dynamics CRM–5 Principles of Sales to bear in mind while implementing

CRM Sales Process questions that give you part of the answer–But is it enough?

Many would have you believe that implementing a CRM system for Sales is about asking process questions like the ones that follow. While you read them think about what your organization is trying to accomplish and what your focus as a company is all about. Bear in mind your major strategies, product niche and the unique competitive position your are trying to build with your company. Now read these questions and ask yourself, does my process reflect my strategy? Do these questions help me implement unique value for our clients in selecting our products because they are a superior fit … Continue reading CRM Sales Process questions that give you part of the answer–But is it enough?

Xbox getting vocal – Voice Remote through Kinnect

Xbox is releasing the promised voice integration with Bing Search and a host of TV and entertainment features. Now with XBox and Kinnect people will be able to search TV content, games, Netflix, the internet and more simply by using voice commands. For those of you who have been following Microsoft’s voice enabled features and products, you know the power these have brought for years to mobile phones, phone systems, Exchange mail integration, the Windows OS and so on. However this is the first use of voice in the home entertainment room which brings together so much functionality. My personal … Continue reading Xbox getting vocal – Voice Remote through Kinnect

Dynamics CRM 2011 SDK 5.0.8

Microsoft Dynamics CRM SDK Version 5.0.8 is now live on MSDN library. Apparently the team is experiencing some technical difficulties with the download but it will be available tomorrow on MSDN downloads. The following is a summary of what you’ll find in this release: Updated binaries for the Portal developer toolkit and developer extensions. New features include support for authenticating portal users through the Windows Azure Access Control Service. A new section describing developer integration and access to Microsoft Office 365. Updated helper code for authentication to support more scenarios. A new topic providing guidance for creating solution components that … Continue reading Dynamics CRM 2011 SDK 5.0.8