Dynamics CRM: 6 Principles of Customer Service to keep in Mind

Many times I run into situations where people think of software as IT and IT as technical skill. However CRM is about customers and its use is about establishing a corporate culture which embodies a system of beliefs about how these most valuable relationships are handled with care. As I have with sales, I strive to remind people of the basic concepts and principles we are trying to instill in the systems we implement. So here are six principles of customer service to keep top of mind: Be friendly and demonstrate good manners. Teach employees to smile, leading by example. … Continue reading Dynamics CRM: 6 Principles of Customer Service to keep in Mind