One of the members of the Tampa Bay SBS user group (Travis Creighton) recently discovered how to offer a user on his network remote assistance without the user having to first send the invite to request remote assistance. Here is his post, in its entirety:
I just found something I had been wanting to have for some time now. I found how to bring up the “Offer Remote Assistance” app w/o navigating to the “Server Management” app. (I know…I’m breaking the 70-282 rules.) The sweet thing is that I can use this URL on my XP workstation and not have to first connect to the server in order to ‘offer’ Remote Assistance. And without this URL, I had to talk them through sending me an invite.
Here is the jewel:
Paste that into a shortcut and you’re done! Well, it worked for me.FYI, I dug this out of here: C:\Program Files\Microsoft Windows Small Business Server\Administration\itprosbsconsole.msc
I haven’t done but 2 connects with it yet on my own LAN but I’m courious if you can specify an external IP or other domain and connect to a foreign host…say through a tunnel.