Under OEM terms, the computer manufacturer is responsible for supporting the operating system with which the computer is supplied. The OEM gets Windows for a cheap price, as do you, the end user. The actual price paid is that the OEM manufacturer will pass the buck, tell you it is all Microsoft’s fault and to contact them directly, and Microsoft will ask for money.
So, you get stuff like this in forums..
I have just spent an hour on the Microsoft chat line but they were no help at all and only wanted to sell me a 99$ support package. Not what I want to hear when its the upgrade causing my problems!
It’s nothing new, trust me.
Of course, there are instances where OEMs can turn you down witout breaching any agreement, namely the times where you, the user, have breached the agreement.
OEM manufacturers ONLY have an obligation to support what they supply. If your model was supplied with Windows 7 and you choose to upgrade to Windows 8 or 10, if the manufacturer does not supply Windows 8 or 10 drivers, you are ON YOUR OWN.
Again, we are back to what was originally supplied. If you make ANY changes to the original configuration as supplied to you, the OEM manufacturer has a right to refuse support.
Where the two meet:
OEM operating systems are tied to the original computer upon which they are installed. This is one of the reasons why you get Windows so cheap.
The key code used by Windows is computer make specific, and if Windows doesn’t find the right make, it will invalidate itself. Don’t complain, because it has always been this way, but it wasn’t until XP that Micorsoft found a way to enforce it.
OK, well that is it in very simple terms. The auto industry uses the same rule sets as Microsoft. You make changes, you become instantly responsible for any problems arising from the change.. 🙂