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Ever overlook the obvious ?

I have a fancy Webcam. I know it is no longer the best compared to the latest in HD technology.

I like the way it works and I hate throwing out technology (unless it is correctly recycled).

It is from the old XP days and of course, I am no longer using XP. I have a Logitech Quickcam Orbit.

I plug it in and Windows says it is installing new hardware. It can’t find a driver.

It is listed under Device manager as an “Unknown device”.

I plug, re-plug, reboot and hunt for drivers.

I download various Logitech drivers and start my hunt on the internet.

Then I notice just how many other people with the same camera are also hunting for drivers.

 

This looks like a lost case.

 

After trying to avoid being scammed by various third party driver download websites, hours of searching, I am about to throw my webcam out.

All my Logitech installers fail to run as they are not designed for the latest windows.

 

There is something I overlooked. Something so simple I am ashamed to admit it. Running an application in Windows compatibility mode.

 

I downloaded “qc1051enu_x64.exe” from Logitech, right click – properties – set the compatibility to Vista SP2.

Right click “Run as administrator”, it installs.

I reboot, I now have a Logitech Quickcam Orbit again !

 

Like many things in life, try not to over look the obvious.

Microsoft gave us a great feature but I was so fixated on the problem, I could not see the solution.

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Recovering failed RAID set on failed Netgear ReadyNAS NV+ series

I have been presented with a failed NETGEAR NAS. The unit is not powering on. We replaced the power supply and it is still not working.

There are 4 disks in the NAS in XRAID format. How are we going to get the data back?

NETGEAR quoted (Estimated) quite a large cost to recover the data. They warned us not to try and put the drives into another unit as the unit will likely blank them ready for new use.

We have to pull the drives and attach via Sata (Actually we used powered usb adaptors) and use data recovery software.

First, we need to know a little about NETGEAR NAS units.

NETGEAR is one of the well-known NAS vendors. Inside its ReadyNAS devices disks are combined into a RAID and used to store data, plus provide a variety of other storage-related services.
All these functions are controlled by a Linux-based operating system inside the NAS, which NETGEAR calls “NAS OS”. NETGEAR devices can be divided into two groups.

The first group includes the devices released before 2013 with operating system versions prior to NAS OS 6. In these “old” NETGEAR devices data storage is organized in the following way – disks are cut into partitions which are combined into a RAID with md (Linux RAID), and then md-arrays are combined into a single LVM volume. As for filesystem, Linux ext4 is used in such configurations.

The second group includes devices that use NAS OS 6, released in 2013 or later (Or units with upgraded firmware). In modern NETGEAR NASes data is stored in another way. Disks are still combined into a RAID using md, but the next level is BTRFS filesystem rather than LVM.

This unit is using BTRFS.

So what is BTRFS and why should I care ?

BTRFS is a Linux filesystem which is sometimes used in ready-made NAS devices. Starting with 2013 NETGEAR switched to BTRFS as the main filesystem in their NETGEAR ReadyNAS devices. Synology NAS vendor uses BTRFS filesystem in some devices as well. BTRFS has many features like copy-on-write, checksumming, and creating snapshots designed to protect against data loss; however, you can still lose data, most probably to a software bug.

What to expect from BTRFS recovery

BTRFS uses copy-on-write feature, meaning that when you edit a file BTRFS does not delete previous data, but writes changes to the new place instead. Because of this, file fragmentation is possible, slowing down file copying. The same copy-on-write feature also leads to another difficulty – the recovery time will be quite long, since the software has to analyze different versions of files and other metadata to choose the latest one. However, in the end the recovery quality tends to be fairly good.

What software did we try ?

  • Get back Data – RAID reconstructor
  • Get back Data – NAS Data Recovery
  • Rstudio
  • ReclaiMe File recovery

We tried RAID reconstructor and it failed to locate a RAID. Even with manual settings, it found nothing. We could have selected stripe size, RAID sort order and more for days, and got nowhere.

We tried NAS Data Recovery and even though it supports NETGEAR, it failed to locate a RAID. Even with manual settings, it found nothing. Same as RAID Reconstructor.

We tried Rstudio (Many online people said they had success). Nothing. At one point, it even locked up.

We downloaded the trial for ReclaiMe and within seconds, it found the NTRFS container and started showing files. It was super quick.

As soon as we had a file tree, we started to save files out. I noted that the precent in the tool bar was still at 0.3% scanned. Apparently we have all the files we need but the software keeps scanning looking for scattered meta data, in case the product can’t find anything in the initial scan. After 3 days, it got to 1.8% scanned and found nothing new. I also noted a drive was powering down (Must have been a 3 disk RAID 5 with a spare)

We are a big fan of the Getback data tools and Rstudio. They work very well. Just goes to show you, there is no one specific tool to fix all problems. Glad we keep looking for a solution and found ReclaiMe.

After so much time wasted with Getback data and Rstudio it made sence to give up. After seeing ReclaiMe me find data in mere seconds, maybe the easy option to give up is not always the correct action !

 

My experience with data recovery service – Australia – Payam Data Recovery

Being an IT guy, every time a client’s hard disk fails and they don’t have a backup, I share their pain and run home to make sure I back everything up.

This means I try and be prepared and don’t trust hard disks as my sole backup. Due to the high number of  drive failures I see, I get a regular dose of fear and injection of pain.

As it turns out, between backing up my devices, backing up my USB drives, burning some items to DVD disk and some in the cloud …. I forgot something important.

Yes, it’s a disk of irreplaceable data.

Most of the drives out there, USB or internal, are mechanical and can suffer mechanical fault. There are many faults where you can recover data, and quite a few where you can’t.

There are many data recovery services out there and Payam Data Recovery are one of the best (With specialist cleanrooms and the like).


Payam

Their services seem cost a lot for the average person but compared to the chance of getting your important data back, are very inexpensive.

They are too expensive* for a one off test. They are too expensive* to simply try out so we can tell you how good they are.

*As far as data recovery goes, they are not expensive. It’s all relative and depends on what you want to pay to get your data back. There are consumables involved in the data recovery and experts. A clean room is used and much more.
Really, you are getting a bargain, it’s just that the amounts can be large and people have gotten used to using the word “expensive”.

How fortunate are you, that I have had a disk failure and I am paying for the recovery and am here to tell you about my experience (at no cost to you).

Calling them was the easy part. They were very professional on the phone. They explained things in great detail and made sure I knew exactly what I was in for.

They gave me options, they reassured me. I signed up on the website and received a job number, an address to send my well packed drive too and loads of information about what to expect.

I was already very impressed. They then assessed my drive for free, then gave a quote estimate. (They quote devices on a case by case basis. They provide a free assessment over 1-2 business days and quote based on the issue.)

As my fault was mechanical the quote started at $1,500 AUD. The drive need to head off to the clean room.

Payam need to purchase identical donor drives and start transplanting parts. They gave me options of the economical recovery (Done in their time) or the super fast service (Starts at $4,000 AUD). They then offered to sell me an external USB hard disk to return the data on.

All the while, keeping me informed and giving me options.

They charged me $500 for their initial attempt fee (Which would form a part if the overall cost). This is not refundable regardless of the outcome and covers the attempt time, labour, effort, the expertise of their class-100 clean room data recovery team and the cost of as many donor drives/spare parts required to get the best possible result. They usually use 2-3 sets of heads.

Again, they fully explained to me what was happening. Not once was I left alone and in the dark.

When the bad news arrived, I had crashed heads and the recovery had failed, I was at peace. I knew where I was, I knew it was a possible outcome and extremely happy with their service.

My story turned out not so good but their success rate is very high. I have held onto my dead drive in the case recovery techniques improve.

Would I recommend these guys, absolutely.


What are crashed heads ?

The mechanism that floats just above the surface of the drive with the platter spinning past at 7200 revolutions per minute, is a head. A vibration, mechanical failure or heat can cause the head to make contact, crashing into the drive platter.

This is a normal drive platter

 

This is a crashed head platter with an engraved line where the heads were resting as the platter spun past

 

Why should I do an extensive vehicle check before going off road? (Why should I maintain servers?)

For work, and pleasure, my company car is equally happy on or off road. Why should I be constantly looking over a smoothly running car?

When I go to install  a new server or software application for a client, I always audit the site, look for the unknowns and basically “Kick the tyres“.

After a server has been in for some time, again, I go and “kick the tyres”.

So many times people tell me, if I am going off-road in my car, be sure to “kick the tyres”.

They are of course referring to checking tyre pressures, fluid levels and that everything is tied down and working.

Just as with IT, people get complacent with car maintenance. When something happens over and over, they get sedentary and are not as thorough with their checks.

I have been Rock sliding, river crossing,  sand duning, beach driving and climbed/performed various dangerous treks in the outback. Every time, I checked everything over.

 

Until recently, I found nothing wrong.

 

I have had countless trips (Thousands of kilometres on hard and challenging terrain) and it is not until my most recent trip was in planning, that this kicking the tyres paid off.

I have been back from my last trip about 4 weeks. I was cleaning the mud from under the car and noticed, two bolts in the under carriage, which hold the bash plates in place, had been sheered off.

I got out my trolley jack to jackup the car, the main pin in the trolley jack was missing, worked it’s way loose and fallen somewhere. I then was fitting my long handled shovel to the roof, and the 100 mm carry pipe moved.

The two metal brackets that hold it in place, were missing. Obviously vibrated off on the undulating roads I was travelling. I then opened the carry pipe and pulled out my 3 meter sand flag … in pieces. The assembly which makes it quick fit to the front bar, was in pieces.

Then I noticed the muck in the spotlight protector and the missing Kangaroo scarer on the front of the car.

Yes, this last trip had a lot to answer for.

 

None of this was immediately obvious and I had been driving like this. “It was like I was operating a server that was about to crash and burn, loosing a business lots of time and money, due to lack of maintenance”.

Yes, this is like a server with a drive about to fail, a temperature a little wrong, a failed Microsoft update about to install at next reboot or some other non obvious lurking issue.

You need to poke and prod a server. You need maintenance. It does not matter that the last 10 maintenances were clear of fault !

In my situation, the bash plate could have completely come loose and flung up killing someone. The carry pipe could have slide forward and caused an accident or death. The trolley Jack could have failed when the car was up in the air and I was under it. The sand flag could have snapped and gone through my window. The missing Roo scarer …. I could have hit a Kangaroo. The spot lights … I would have lacked light at night.

All problems that could have occurred, but were averted due to maintenance, were very serious.

My life, your life and others around you are important. In your business, your staff, clients and livelihood are important. You have commitments. If you want to continue making your commitments on time and keep running your infrastructure … Kick your servers tyres.

 

 

 

 

Does anyone know who BTPSUPPORT are ? (As appears on Credit Card statements)

I own a company with the Initials BTP. Business Technology Partners Pty Ltd. (BTP for short).

These initials are incorrectly being associated with a possible scam.

Yes, we provide IT Support. If you Google search BTP Support (From a browser in Australia) or BTPSUPPORT, you get our business listings and from looking through the list of hits, we appear to be the only company linked to those keywords. People are finding payments on their credit card statements to BTPSUPPORT. This is not us.

Completing an Australian Company name (ABN/ACN) search for BTPSUPPORT/BTP Support as a company name or trading name finds no match.

If you Google “BTPSUPPORT” Credit card The listings then contain mentions of Credit cards being scammed low amounts. The card statements say “BTPSUPPORT 0800-73-6951 ” and “BTP SUPPORT 0800736951CYP”.

I have found an expired domain called www.btpsupport.com and I can see lots of people call themselves BTP (Worldwide).

I assure you, Business Technology Partners Pty Ltd of Australia has nothing to do with BTPSUPPORT. If you get such charges on your Credit card statement, I would be keen to know. Have you made any small purchases from eBay? Maybe from the iTunes store or Google Play Store ?

If you cannot recall buying any ring tones online or other small items and believe the charge to be fraudulent, contact your bank. Put in a dispute. The only way to stop these people, if indeed they are inappropriately charging, is to go via the banks following their process.

  • There is a BTP Support page for btpuk.com/btp.help, whom are not associated with us.
  • There is btpaustralia.com.au, whom is not related to us.
  • TheBenchtopPRO.com has a BTPSUPPORT email address and not related to us.
  • BTP also means British Transport Police
  • BTP Group (An AusDrill Company) in Australia, is not related to us.
  • www.btp.net is not related to us.
  • BTP Shopify plugin (Business Tech Pro) is not related to us.
  • btptek.com is not related to us.
  • btpi.com is not related to us.
  • We are not associated with BitCoinPro (BTP)

If anyone does work out who this is (we have had numerous people contact us whom have been debited) then we really would like a message from you.

Thank you