Archive for category Trend Micro

Trend Micro Worry Free Professional proxy software is not talking with my AD

I am not sure if this is a widely known problem yet. Fresh install of TMWF9 and then the Professional AD sync tools.

I selected my own custom port for Trend to quirey my AD (6443). (It uses an Apache service)

It will not communicate. I ran up a fake IIS server on this port and it works, so my firewall rules are ok.

I ran “Netstat -an” and noted that the Trend service was running on port 6433. I need it on my server IP on port 6443.

I located and edited:

<drive letter>:\Program Files (x86)\Trend Micro\InterScan Web Security as a Service\AuthenticationAgent\Apache-20\conf

I changed the following

Listen 6443

(Which listens on all free IP’s ports)

To the following (Where I have used my server IP)


All fixed.

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Trend Micro Worry Free 9 (TMWF9)

When upgrading from TMWF8 to TMWF9, the upgrade crashed. This error came up.

Messaging Security Agent installation failed. Fail to Setup SQL Server 2008 R2 Express Service Pack 2 instance SCANMAIL. Refer to the setup log (%ProgramFiles%\Microsoft SQL Server@\setup Bootstrap\Log) for details.

Setup.exe has stopped working.


We found to continue the install we need to uninstall the old SQL instance for the TMWF8 and then it installed fine.

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