Posts Tagged HP

HP laptop with Random beeps

We have a laptop which randomly beeps. Three beeps. We have solved the problem but in case others have it, here is the description.

It is a HP EliteBook 9480m running Windows 7 (but that is not relevant).

We had HP change the Battery, Keyboard, mainboard and more. Still beeps. Booted into Safe mode, beeps.
Run all kinds of HP diagnostics, nothing appears to be wrong. Imaged the contents to another EliteBook 9480m laptop. It does not beep.

Back to the beeping laptop, uninstall any HP software (It was a fresh Windows install). Still beeps.

Tested the beep character at the command line, it sounds different. Tested the beep through the sound card, it sounds different. It sounds like a BIOS default beep.

Disable the Beep device and the sound card. Still beeps.

Started to listen to where it was coming from, there are no speakers near there.

It was the hard disk. If you listen very carefully you could hear a short mechanical sound and then Beep. The beep sounds so much like a BIOS beep, we were totally onto the wrong track. Does the hard disk have a tiny speaker ? Doubt it. I suspect the arm in the hard drive is making a noise that sounds like a beep.

how weird.

Now I look online knowing this and find many others point to the hard disk.

I guess after the fact, it is always easier to google and find answers, knowing the final fault 🙂

 

 

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HP Intelligent Provisioning version 1.16 and Broadcom drivers ……

We have a brand new server on our bench and are using the Gen 8 HP intelligent Provisioning 1.16 and installing Windows server. It copies all the data from the DVD to the new RAID we have created and reboots and then Windows fails to further install, due to a driver error. We figured it was the RAID card we added and slipstreamed the drivers into the OS install and tried again. It failed. We updated all firmware and drivers, still failed.

The failure happens about 45 minutes into the install so each new attempt takes ages to get to the point of failure.

After 5 or 6 hours of messing about, we called on HP. After their attempts to remote in via iLo and their own firmware checks (and under the hood checks) it was still nto installing Windows.

They spent days on it. Finally, we descided to call time on this adventure. We wasted too much time. We insisted it must be the mainboard.

The HP tech turned up and he started his own tests. He also found that it was a driver fault and after digging, worked out that the broadbom network driver was halting everything.

After another 5 or so hours, he finally replaced the motherboard. now it is all fixesd.

His conclusion is that the older firmware on the mainboard (intelligent Provisioning version 1.15) was more accepting of the Broadcom card and allowed everything to work.

So, if anyone strikes this same issue here are my conclusions

1) Call HP carepack team sooner rather than later. They are paid to fix these things and have the resources.

2) Newer firmware does not mean better

3) Get HP to do as much of the work as possible whilst it is under Carepack as this cost us dearly.

 

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HP laptop with WD 750 Gb Sata drive, windows update and search service fail

I had a client return a laptop with failing services 

The Windows update and search service will not start. This was a HP laptop and recently had an upgrade from a Seagate 640 Gb 2.5″ sata drive to a 750 Gb WD 2.5″ sata drive.
It turns out that even though I found no evidence of the “Intel rapid storage technology” drivers or software installed, the solution was to update this.

I downloaded and installed “Intel rapid storage technology” from the following site http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02219204&cc=nl&lc=en&dlc=en&product
WD drives between 750 Gb to 1 Tb on this laptop will fail with the default Intel driver. As the Device manager does not list this device as installed, I downloaded and tried this regardless and it worked.

This was after I had completed hours of research and tried many other things. I am posting this in the hope it saves someone else time.
I attempted to delete the search indexes and the Update catalogues. I changed folder permissions and registry keys. I reinstalled Search. Nothing made a difference.

 I referred to

Some of the errors in the logs were

 

Log Name: Application
Source: Microsoft-Windows-CAPI2
Date: 13/02/2013 11:45:19 AM
Event ID: 257
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: PC
Description:

The Cryptographic Services service failed to initialize the Catalog Database. The ESENT error was: -583.

 

Log Name: Application
Source: Microsoft-Windows-Search
Date: 13/02/2013 1:48:28 PM
Event ID: 1006
Task Category: Search service
Level: Error
Keywords: Classic

User: N/A

Computer: PC

Description:

The Windows Search Service has failed to create the new search index. Internal error <4, 0x8004117f, Failed to add project: C:\ProgramData\Microsoft\Search\Data\Applications\Windows\Projects>.

 

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