Posts Tagged trend

Upgrade to Trend Micro Worry Free 9 causes 10 minute stall when plugging in USB storage

On one of our installations, since installing TMWF9, whenever a USB drive (Hard disk or Flash media) is installed to the Master server, explorer stops responding for 10 minutes.

Remote access for file shares on servers still works. Sharepoint, Exchange and other services are unaffected. It is just the Explorer Windows on the local server console (Which is used for the Browse feature or File explorer /My Computer).

If you open the Disk Management before inserting the drive, you note that a volume comes up, then it all stalls and the disk is not allocated a drive letter for 10 minutes.

From a command prompt, if you try and move to that disk, it stalls. If you try a non existant disk, it comes back “drive not found”. In this way I know I can navigate using CMD and switch between drive letters to valid letters, just not this new volume.  It seems the drive has started allocating resouces but it is not yet available for use.

If during this time you try and stop the Trend Agent – real-time scan service, it hangs whilst stopping until the 10 minutes is up.

If we halt that service first, USB drives go in and out as normal. If we do not halt it or it restarts, when inserting a drive, Explorer hangs again for 10 minutes.

After 10 minutes, the drive volume appears, Explorer responds and everything goes back to normal.

There are no events recorded in the EventLog 🙁

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Trend Micro Worry Free Professional proxy software is not talking with my AD

I am not sure if this is a widely known problem yet. Fresh install of TMWF9 and then the Professional AD sync tools.

I selected my own custom port for Trend to quirey my AD (6443). (It uses an Apache service)

It will not communicate. I ran up a fake IIS server on this port and it works, so my firewall rules are ok.

I ran “Netstat -an” and noted that the Trend service was running on 0.0.0.0 port 6433. I need it on my server IP on port 6443.

I located and edited:

<drive letter>:\Program Files (x86)\Trend Micro\InterScan Web Security as a Service\AuthenticationAgent\Apache-20\conf

I changed the following

Listen 6443

(Which listens on all free IP’s ports)

To the following (Where I have used my server IP)

Listen 10.0.0.2:6443

All fixed.

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Trend Micro adds Security to Windows Server Essentials!

Yes, I will stop testing. Trend are addressing my specific questions about Worryfree. Read more here

Cloud security specialist Trend Micro announced the integration of the company’s Worry-Free Business Security Services into the Microsoft (NASDAQ: MSFT) Windows Server 2012 Essentials console, an offering aimed at SMBs.

The integrated solution is designed to protect users from a variety of cybercrime threats and can be deployed as a cloud hosted or on-premise platform.

Built for small businesses with limited IT resources, the Worry-Free Business Security Services offering is designed to protect data and safeguard PCs, laptops, servers and other Windows-based devices from viruses, spyware, spam and other Web-based threats.

Microsoft’s Windows Server 2012 Essentials, meanwhile, is designed for small businesses to help protect data with automated backup features and application support.

Trend Micro’s Worry-Free Business Security Services is powered by the company’s Smart Protection Network, a security infrastructure designed to stops threats in cyberspace or in the cloud, with constant Web monitoring. The Smart Protection Network gathers and analyzes threat data, viruses, and other malware through the cloud to minimize slow-downs by using less memory and disk space.

According to a report from independent market research company TechNavio, the virtualization security market is expected to grow at a compound annual growth rate (CAGR) of nearly 50 percent within the next three years.

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