Remote support made easy

There are dozens of utilities available that allow you to support remote clients including Remote Desktop, Remote Assistance, VNC, Dameware, GoToMyPC, LogMeIn, and WebEx, only to name a few. Some of these are free, some are expensive, some offer encryption, and some require  router modifications at either the host or client site. I recently signed up for the new Citrix GoToAssist Express Beta Test which seems to offer all of the good features and more, of the aforementioned, and with none of the aggravations.  Though this service will not be free, it is well worth trying out, and consider adopting … Continue reading Remote support made easy

LMHosts and Hosts files

There are two files in the %systemroot%\system32\drivers\etc  directory that can be used for name resolution. The Hosts file, used for DNS name resolution, and the LMHosts.sam file used for NetBIOS name resolution. In an age where DNS dominates your network both locally and throughout the Internet, these two files are seldom ever used, but they can be very useful in a few situations. Both are simple text files that match names to IP addresses, and are very easy to create and implement. Most people are familiar with these files, but are often frustrated when they do not work as expected. … Continue reading LMHosts and Hosts files

VPN client name resolution

The most common problem reported with a VPN client is ” I cannot browse the remote network”. Most often if one thinks about the need to browse over a VPN connection, you quickly realize it is seldom necessary at all. You are using a VPN to access a known remote resource to which the location is well documented.  It can easily be accessed using the IP address or computer name.   Within the confines of a LAN, NetBIOS name broadcasts are the primary method for registering and resolving of names, for browsing purposes. Because broadcast packets are not routable, they … Continue reading VPN client name resolution

RRAS DHCP options

  I am frequently asked about assigning IP’s to Windows VPN clients though RRAS (Routing and Remote Access Service).  Most often this is done using DHCP, but there are several ways to handle DHCP within RRAS, and included are a couple of features that may seem a little unusual or unexpected.   The first option, just to get it out of the way as it is not often implemented, is to assign static IP’s to the VPN client. This is done through the user’s profile in Active Directory on the Dial-In page, under “Assign a Static IP”. Should this be grayed … Continue reading RRAS DHCP options