Month: December 2008

 

Official response for Zune 30 Freezing Issue (Zune 30gb stuck at reboot screen)

Early this morning we were alerted by our customers that there was a widespread issue affecting our 2006 model Zune 30GB devices (a large number of which are still actively being used).  The technical team jumped on the problem immediately and isolated the issue: a bug in the internal clock driver related to the way the device handles a leap year.  The issue should be resolved over the next 24 hours as the time change moves to January 1, 2009.   We expect the internal clock on the Zune 30GB devices will automatically reset tomorrow (noon, GMT). By tomorrow you should allow the battery to fully run out of power before the unit can restart successfully then simply ensure that your device is recharged, then turn it back on.  If you’re a Zune Pass subscriber, you may need to sync your device with your PC to refresh the rights to the subscription content you have downloaded to your device. 

Customers can continue to stay informed via the support page on zune.net (zune.net/support).

We know this has been a big inconvenience to our customers and we are sorry for that, and want to thank them for their patience. 

Q:  Why is this issue isolated to the Zune 30 device?

It is a bug in a driver for a part that is only used in the Zune 30 device.

Q:  What fixes or patches are you putting in place to resolve this situation? 

This situation should remedy itself over the next 24 hours as the time flips to January 1st.

Q:  What’s the timeline on a fix?

The issue Zune 30GB customers are experiencing today will self resolve as time changes to January 1.

Q:  Why did this occur at precisely 12:01 a.m. on December 31, 2008? 

There is a bug in the internal clock driver causing the 30GB device to improperly handle the last day of a leap year.

Q:  What is Zune doing to fix this issue? 

The issue should resolve itself.

Q:  Are you sure that this won’t happen to all 80, 120 or other flash devices? 

This issue is related to a part that is only used in Zune 30 devices.

Q:  How many 30GB Zune devices are affected?

All 30GB devices are potentially affected.

Q: Will you update the firmware before the next leap year (2012)?

Yes.

---

Matt Akers
Zune Product Team

Zune.net

 

Worldwide cutbacks

The rumor that Microsoft was set to lay off people on January 15th, 2009 is no longer a rumor but a fact. Staff at Microsoft have been informed that the company is readying major layoffs to its worldwide operations and it's not a small cut, either.
Currently Microsoft employs about 90,000 people across the world and from what we're hearing, some 15,000 of those are expected to be giving marching orders come January 15th. That's almost 17 percent of Microsoft's total work force, not exactly a small number.
So far, we haven't managed to confirm what departments or regions will be hit the worst, but we're hearing that MSN might be carrying the brunt of the layoffs. We're also hearing rumors about the possibility of somewhat larger staff cuts at Microsoft EMEA (Europe, Middle East and Africa).
It's unlikely that Microsoft will be laying off a lot of people in departments and regions that are doing well, and considering the recent upturn in console sales, we have a feeling that at least most of the people working in the Xbox 360 departments will be pretty safe.
The layoffs will take place a week before Microsoft's Q2 earnings report, which takes place on the 22nd of January 2009, and it doesn't seem like the date set for the layoffs is coincidental. We'll bring you more on this subject as it unfolds.

Fudzilla – Microsoft getting ready to lay off 17% of staff

 

Looks like the Midwest isn't the only thing that's freezing up this holiday season: many people are reporting their 30GB Zunes are spontaneously going on the fritz as well.

The symptom is reported widely on discussion boards about Microsoft's music player, including Zune.net, ZuneUser.com, and ZuneScene. With the problem, people's Zunes reboot but freeze when the startup status bar reaches 100 percent.

Some users reported the problem happened at exactly midnight PST, at the very beginning of the last day of the year, leading some wags to call the problem Z2K after the Y2K problem that was widely feared to cripple the computing industry when computer clocks moved from 1999 to 2000.

"It reset itself. I don't know why," said one owner who posted an account of his Zune problem on YouTube after reporting it on the Zune.net forum.

Microsoft didn't immediately respond to requests for comment Wednesday morning.

Users report 30GB Zunes seizing up | Microsoft – CNET News

 

One year in 40 seconds from Eirik Solheim on Vimeo.

 

China's 3G rollout sets off sales scramble

By JOE McDONALD

BEIJING (AP) — China is starting a long-delayed introduction of third-generation mobile phone service, setting off a politically charged scramble by foreign and Chinese equipment makers for up to $41 billion in orders.

Chinese sales could be crucial for suppliers such as Motorola Inc., Alcatel-Lucent SA and Nokia-Siemens Networks as global demand slumps. State media say the largest Chinese carrier, China Mobile, expects to sign up 100 million 3G subscribers — more than most nations' entire mobile markets — in the next three years.

But how much business the international equipment makers can get depends in part on whether regulators try to boost China's high-tech industry by ordering wireless carriers to buy domestic products. Beijing has tried to use such restrictions to nurture other fields, prompting complaints by the United States and other trading partners.

The leading domestic competitors are Huawei Technologies Ltd. and ZTE Ltd., ambitious upstarts with government support that already sell low-cost gear in Africa and Asia and are improving their technology.

Foreigners are likely to get less than half of China's 3G orders, said Duncan Clark, chairman of BDA China Ltd., a Beijing consulting firm.

"It's basically an intensely political process," Clark said.

The United States and European Union say they are closely watching how the telecom suppliers are picked. Washington and the EU are pressing Beijing to abide by World Trade Organization promises to treat foreign and domestic companies equally.

Even though the wireless carriers are state-owned, Chinese companies sometimes resist regulators' orders to do things that hurt profits. It is unclear whether the carriers consider Chinese equipment good enough to support complex 3G services that will form the core of their future business.

The Associated Press: China's 3G rollout sets off sales scramble