Did you know that 64% of the time, IT organizations rely on the end users to register a complaint with the service desk about poor user experience? Explore how you can improve incident and problem management processes. This Forrester research paper, commissioned by Compuware, surveyed 389 global IT decision makers, some key findings include:
- IT is still taking a reactive, firefighting approach in its APM processes.
- IT lacks an understanding of the business impact of the issues, such as visibility into the end-users experience preventing them from assigning realistic priorities
- Even if the fault domain of issues can be identified, it is a challenge for most IT organizations to find the root cause.
Download this white paper to learn how to overcome these application performance management challenges.