Savision at the MMS 2009 in Las Vegas



Feed: Putting IT in perspective
Posted on: Thursday, April 02, 2009 12:24 PM
Author: Dennis
Subject: Savision at the MMS 2009 in Las Vegas

Like every year Savision will be present in the exhibiting hall of the Microsoft Management Summit in Las Vegas (26-30 April). You can find us at booth 225 where we will have Live Maps v3 for Operations Manager 2007 on display.

This year you will also be able to learn more about Live Maps in two break-out sessions:

SO33: OpsMgr 2007 R2: Driving Compliance with ACS

TS40: ISV Solutions for Cross-platform Monitoring, Regulatory Auditing and Advanced Visualizations

See you in Vegas!

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Did you catch the announcement? System Center support moving to callback instead of live support

Being embedded in China for a couple weeks, I’m just now catching up on interesting items in the System Center world.

This caught my eye immediately:

Microsoft Support Model Changing for System Center Products

In the blog post they outline that the primary reason for changing to callback support is due to success they’ve already seen for this method in other areas.  What they don’t say is that this also saves money.  The world is trying to catch-up and recoup from a down economy and this move will definitely save support steps which ultimately saves Microsoft money to support its products.

Speaking of which – do you know the single best way to save money on support for your products?  Invest in communities that support your products (incidentally, not spend money to create your own).  Microsoft may be moving to cut support costs now, but what do you think would happen if just dried up tomorrow?  How much more would Microsoft have to spend to beef up their support?  I sometimes think they forget how important 3rd party communities are to their support costs, since we’ve been around and successful for so long.