In an uncertain economy, IT departments can count on two very certain demands: increase productivity and cut costs. When it comes to service management, CFOs, CIOs, and IT managers face the difficult challenge of developing a strategy that is tightly aligned with business goals yet still delivers its services in the most cost-efficient manner possible. In The Executive Guide to Service Management in an Uncertain Economy, author Jeffery Hicks delivers an approach to service management that will show you how to meet the many business requirements of the IT department, such as reduced staff and lower budgets, all while still meeting the IT demands from customers, partners, and compliance organizations. You will learn how to develop an efficient service management strategy focused on effective asset management, data center automation, and management consolidation. You will also receive an action plan for each focus area, providing a checklist of must-do's to execute on your service management strategy.