You will likely find that the default retention in the OpsMgr data warehouse will need to be adjusted for your environment. I often find customers are reluctant to adjust these – because they don't know what they want to keep. So – they assume the defaults are good – and they just keep EVERYTHING.
This is a bad idea.
Kevin Holman's OpsMgr Blog : Understanding and modifying Data Warehouse retention and grooming
My last blog posting on Service Manager 2010 focused mainly on a high level of understanding the necessary components for Service Manager and the requirements around hardware/software for building out a test environment.
In this blog entry I’ll focus on taking some precautionary steps prior to installing those necessary components for Service Manager 2010, as well as finally some gotchas with the install of Service Manager 2010 Beta 2.
vNext: Service Manager 2010 Beta 2, Components « System Center Spartan
This document was created to help in troubleshooting Configuration Manager Service Pack 2 (SP2) install failures. This document is not entirely specific to Service Pack 2 and can apply to Service Pack 1 installs, upgrades from SMS 2003 to SCCM, and future service pack or Configuration Manager versions that rely on .mof file compilations, SQL SPNS, provider DLLs, etc.
The Configuration Manager Support Team Blog : The Configuration Manager Service Pack Install Guide
Microsoft SCCM is very good solution for what it is intended to do: inventory, software distribution and management of the end node. However, many IT departments need more functionality, integrated service desk, service catalog and user portal.
Take the survey:
myITforum.com : Extending and Enhancing Microsoft SCCM
There is a upward trend in today’s business environment that staff are working in new ways and in new places. This shift, driven by new technology in both the datacenter and the client, is magnified by the new generation of workforce, often referred to as generation ‘Y’ getting their work done in coffee shops, airports, at home and on the road. These trends place emphasis on the communication vectors that both the business and staff rely on to remain, and can increase productivity. Communication and Collaboration infrastructure is being used to share data, communication formats, and presence. Emails are no longer the only way people talk. VOIP, Instant Messaging, email extensions to hardware like unified communication telephony systems, and social networking have become simply the way offices stay in touch.
System Center Experts : Optimizing your Collaboration and Communication infrastructure with System Center
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This latest ROI Analysis paper shows how California University of Pennsylvania began to see strong benefits after deploying PCs with Intel® vPro™ technology and using Microsoft Configuration Manager to start using Intel vPro capabilities. Cal U's goal is to improve IT efficiency and reduce costs. In particular, the university wants to conduct remote patching even when PCs are powered off, and enable power management through the remote power up/down feature built into the new PCs.
Key findings from this analysis include projected net benefits of over $150,000 across 5 years, from improved power management and from reduced deskside visits traditionally required for BIOS updates, patch resolution, and software problem mediation. Their projected ROI is 193% over 5 years, with break-even point in Year 3.
Download the paper:
Activation Blog: ROI Analysis: Cal U achieves 193% ROI with Intel vPro Technology and Microsoft Configuration Manager
Every now and then customers and partners ask for Service Manager Visio templates. Awhile back someone on the Operations Manager team put together some templates that I’ve modified a bit for use in Service Manager documentation. Feel free to modify these for use in your organization.
System Center Service Manager : Service Manager Shapes – Visio Templates
I recently completed a PoC for System Center Service Manager 2010 (beta) and thought that I’d share some of my experiences and hopefully provide some insight on just what is necessary to get the latest product up and running from the Microsoft System Center team.
vNext: Installing Service Manager 2010 « System Center Spartan