Doc updated today, 5/22/2009 – Guidelines for Anti-Virus Exclusions for Microsoft Applications –


The purpose of this document is to provide guidelines for anti-virus configuration parameters, depending on the software installed on a server. These guidelines are based on Microsoft Knowledge Base, Microsoft Premier Support as well as collective field experience from Microsoft Services.

Guidelines for Anti-Virus Exclusions for Microsoft Applications –

Configuration Manager 2007 Help File Update Wizard –


The System Center Configuration Manager 2007 User Assistance team has created the Configuration Manager 2007 Help File Update Wizard, which can be used to update the help files associated with Configuration Manager 2007 to the December 2008 version of the Configuration Manager 2007 documentation library. If a Configuration Manager console is installed on the computer that the wizard is started on, the existing help documentation can be updated to the December 2008 version of the Configuration Manager Documentation Library. If a Configuration Manager 2007 console is not installed on the computer that the wizard is started on, the December 2008 version of the Configuration Manager 2007 documentation library help file can be copied locally. In addition, options are available to run the help update wizard from the command line. See the product readme document for more details.

Configuration Manager 2007 Help File Update Wizard –

The Configuration Manager Writers Blog is Undergoing a Moving Experience


With the holidays behind us and now that we are nicely settled into 2009, it’s a great time to announce some exciting news. This blog and similar blogs from Microsoft have proved so popular with customers, that we’re starting up an official product group blog for Configuration Manager to combine the existing blogging information into one place. And we’re expecting more blog posts from other members of the product group, giving you behind-the-scenes information, technical tips, deep-dive reviews, and other information related to Configuration Manager that you might find useful or just plain interesting.

For example, the first post on the Configuration Manager Product Group blog is a personal interview that I did with Ken Pan. We called him “The Man behind Configuration Manager” because he’s the PUM (Product Group Manager) for Configuration Manager and heads up the product group and related teams. Not only is his background very interesting, but his career path and vision play a very influential role in the future of the product.

The Configuration Manager writers will continue to blog with the same sort of information that you’ve seen in the past. The only difference being that all new posts will go on the new product group blog. Existing blog posts will remain for referencing.

We’re a little sad that our successful team blog is being retired, but very excited that the product group is following our example by getting relevant and timely information to you. By the way, if you now get an email from somebody on my team, you might notice that we’ve adopted a new email signature, with the tag line “Partnering with the right people to provide the right information at the right time.” Working with the product group to support a combined blogging channel is a good example of this statement. We’ll do our best to encourage the many talented and knowledgeable people in the product group to blog, and if you have suggestions for topics you can send them to the Configuration Manager team blog email address (or click the link “Suggest a blogging topic” in the new blog sidebar). As always, you can contact the Configuration Manager writing team through

So here’s the info:

This blog is used by the Configuration Manager product group and partner teams to provide you with technical information and other news about Configuration Manager and related technologies to supplement the product documentation and standard support channels.

Check out the new product group blog, reset your RSS feeds and browser favorites, and stay tuned – on the new wavelength!

– Carol

Configuration Manager Writers – Announcements, Comments and other Stuff : The Configuration Manager Writers Blog is Undergoing a Moving Experience!

“Creating Custom Reports Using Configuration Manager SQL Views” document on it’s way…

Doug Eby writes in the forums:


Hey Everyone,

I am the Technical Writer who has been working on the "Creating Custom Reports Using Configuration Manager SQL Views" document.  This document will be much like the SMS 2003 version, but this time I will be bundling a Visio document that shows all of the views and which columns can be used to join them to other views – a relationship map by view category, and an Excel spreadsheet that lists the views and columns with the standard CHM file.  The documents are currently going through our edit process and will hopefully be available to you on our download site by late October.  I'll definitely let everyone know as soon as it's available. 


Doug Eby
Senior Technical Writer – Microsoft


Original thread:

Have you sent an email to the SMS Doc Feedback alias recently?

As most of you should know already, you can send emails directly to the ConfigMgr/SMS docs team at Microsoft using the alias.  The docs team monitors this email address and responds to most feedback, but definitely takes all feedback to this email alias seriously.

Your initial email to the alias will result in an auto-reply, but will generally be followed up later on by a “real” person.  However, the auto-reply now has an interesting line item.  Here’s what you’ll get in return (but, notice the last line in the reply…I’ve highlighted it in red):


Thank you for contacting the SMS and Configuration Manager Doc Feedback alias.  This alias is used to collect and respond to customer comments concerning documentation published for Configuration Manager and Systems Management Server .  A member of the content team will review and respond to your message. Note that support questions cannot be addressed through this alias. Links to support options are provided at the end of this message.

For the most current documentation, see the following locations:

Configuration Manager:

Systems Management Server:


The following links provide information about support options:

Microsoft Help and Support:;EN-US;offerprophone

Configuration Manager Community Page:

Configuration Manager Forums Page:

Systems Management Server Community Page:

myITforum System Center Community Support:

Doug Eby talks Superflow

Want to know about Superflow, the groundbreaking documentation technology pioneered at Microsoft? 

Doug is a Senior Technical Writer on the Configuration Manager team, and has worked with the product for 10 years. In this interview, he shows us Superflow, an interactive flowchart that helps you visualize, diagnose and troubleshoot the processes in Configuration Manager.

Currently, Superflow is available for Software Updates Synchronization, and is available here.

Here’s a picture of the entire ConfigMgr documentation team.  Doug is the one standing on the right at the top of the photo…

System Center Configuration Manager 2007 Administrator’s Companion Author Team