System Center Service Manager : Compliance and Risk Process Management Pack Beta for Service Manager Now Available for Download

 

We are pleased to announce the Beta availability of  the Compliance and Risk Process Management Pack and the IT Compliance Man­agement Library for Microsoft® System Center Service Manager.  Beginning today, we urge you to download, evaluate, and provide feedback on these solu­tions that are designed to help illuminate the murkiness of IT governance, risk, and compliance (GRC).

System Center Service Manager : Compliance and Risk Process Management Pack Beta for Service Manager Now Available for Download

Availability of Service Manager Beta-2 (Update) – System Center Service Manager

 

The Service Manager team just announced the availability of Service Manager Beta-2 (Update)

This refresh is being made available to support the release of the Compliance and Risk Process Management Pack (click here to download). In addition to specific fixes to support this solution, a number of other issues have been addressed from the earlier Beta build:

· Allow Administrators to select which SCCM packages to display to end users in the self-service portal

· Enable import of CIs from custom Operations Manager 2007 objects

· Active Directory Connector wizard supports user accounts in another forest (included non-trusted)

· Provide view of workflow failures or timeouts and allow administrators to retry workflows if needed

· Fixed issue for workflow authoring – enable the use of parameter settings defined in an unsealed management pack

· Group memberships are now refreshed automatically

· Templates continue to work after list values are deleted

· Knowledge Categories can now be customized

· Fixed an issue where time worked was incorrectly calculated in the Incident Analyst report

Download

To download, simply go to the Service Manager site on Connect www.connect.microsoft.com. Once you have successfully signed in, click the Downloads link, click Service Manager Beta-2 Update.

Have fun,

Alexandre Verkinderen

Availability of Service Manager Beta-2 (Update) – System Center Service Manager

myITforum.com Rolls Out New System Center Service Manager Discussion List

System Center Service Manager (sysservman.jpg)

Providing continued support for System Center products for 10 years, myITforum.com today announces the new discussion list for the upcoming Service Manager product.

System Center Service Manager is increasingly becoming a Microsoft product that System Center customers are most interested in testing in their environments.  As the public release of Service Manager gets closer, more and more customers are downloading beta versions of the product to prepare for rollouts and implementations with the live corporate network.

Keeping with a 10-year tradition for providing the latest and most critical support for System Center products, today, myITforum.com has rolled-out a brand new email discussion list for customers intending on installing and testing System Center Service Manager.  This list will also serve as the ongoing vehicle for Microsoft community members to receive email peer support for Service Manager.

To read more, and sign-up for the email discussion list, visit:

http://www.myitforum.com/lists/#SCSM

About System Center Service Manager

Microsoft System Center Service Manager is an integrated platform for automating and adapting your organization’s IT service management best practices, such as those found in Microsoft Operations Framework (MOF) and Information Technology Infrastructure Library (ITIL). It provides built-in processes for incident and problem resolution, change control, and asset lifecycle management.

About myITforum.com

Founded in 1999, myITforum.com is the oldest, largest, and most popular support community for System Center products.  Find out more at www.myITforum.com.  Interested in hitting the largest group of System Center customers worldwide?  Review the links for the following information:

What is myITforum.com?:  http://www.myitforum.com/aboutus/

myITforum.com Audience information:  http://www.myitforum.com/aboutus/myitforum_audience_profile.asp

The myITforum.com Partner program:  http://www.myitforum.com/Partners/

System Center Service Manager : Overview of Problem Management in Service Manager

 

The objective of Problem Management is to resolve the underlying root cause of incidents and consequently prevent incidents from recurring [ITIL]. Proactive Problem Management aims to identifying and solving Problems and Known Errors before the incidents occur.

The Problem Management Process Management Pack provides basic capabilities to document problems, link incidents and research the problems through basic search capability. Though it does not provide any workflows but the partners could extend it to include automated workflows to automate aspects of problem management process.

System Center Service Manager : Overview of Problem Management in Service Manager

Download details: System Center Service Manager 2010 Beta Evaluation

 

Microsoft System Center Service Manager (Service Manager) is a flexible platform for automating and adapting IT Service Management best practices to your organization’s requirements. It provides built-in processes based on industry best practices for incident and problem resolution, change control, and compliance management. Through the power of its integrated platform, Service Manager automatically connects knowledge and information from System Center Operations Manager, System Center Configuration Manager and Active Directory.

  • Integrated – Service Manager seamlessly integrates and unifies knowledge, process and activities across the Microsoft platform.
  • Efficient and Responsive – Service Manager reduces support costs while improving responsiveness to end users and reducing the time to resolution in the data center.
  • Business Aligned – Service manager optimizes resources to align to the business goals, support compliance and quickly adapt to the ever-changing business requirements.

This software is intended for evaluation purposes only. You must accept the license terms before you are authorized to use the software. There is no product support for this trial software. You are welcome to participate in the forums to share your trial experiences with others and to ask for advice.

Download details: System Center Service Manager 2010 Beta Evaluation

System Center Service Manager : Introducing Management Pack Bundles

 

Historically, management packs have been comprised of a single XML file (either in XML format in a .xml file or in a binary representation in a signed .mp file). With the new version of the common System Center management pack infrastructure that ships in Service Manager, the definition of a management pack is being extended to include associated “resources” such as images, form assemblies, workflow assemblies, reports, T-SQL scripts, and more. The aggregation of the XML (or even multiple XMLs) plus its associated resources is called a “management pack bundle”.

System Center Service Manager : Introducing Management Pack Bundles

System Center Service Manager : Targeting Workflows in Service Manager

 

In a previous post, I described how the Management Service runs what we call “workflows” in Service Manager and then I provided an example for you to try. In this post, I want to describe some more detailed and important aspects of how workflows run in Service Manager. There are some subtle differences and key points that are important to understand for those of you coming from an Operations Manager background or that are planning to write workflows from scratch instead of using our MP authoring tools.

System Center Service Manager : Targeting Workflows in Service Manager