Microsoft ITPro Satisfaction Survey

October 3rd, 2011 by and tagged

A couple of times a year, Microsoft sends out a satisfaction survey to ITPros. I have no idea how one does, or does not, end up on that list, but should you happen to get an email, I’d strongly suggest you take the time to fill it out. If you’re like me, you undoubtedly have a few issues you’d like to raise, and this can be a good way to do it. But you should also take the time to make sure you tell them what they’re doing right, not just what they’re doing wrong.


A few thoughts on things to think about as you’re filling out the survey:

1.) Help and support – how well do you think MS is doing? How easy is it to find the answers you need? And how useful are the support people when you really need help? What are some of the resources for answers? Here are a few:

One of the changes I’ve appreciated is the ease of getting hot fixes – either automated fix-its, or just the ability to download a hotfix without having to go through a bunch of rigmarole .

2.) Security – Here, I think MS is doing an excellent job. Are there things I would like? Yes – Forefront Endpoint Protection for my SBS Server. But meanwhile, Security Essentials for home and very small businesses, or Microsoft InTune for small to mid-sized businesses are both great solutions on the desktop. And IE9 is safer even than IE8, and I thought IE8 was a darn good browser.  Some security resources:

3.) Licensing – they keep telling us they’ve made it easier and simpler. Sorry, I’m not seeing it. I just spent 4 days in Las Vegas at SMBNation (good show for any one in the SMB space, by the way.) And the one thing I’m sure of is that people do NOT understand Microsoft licensing and they don’t much like it either. I’m annoyed no end that I can’t buy a copy of Windows Storage Server 2008 R2 Essentials (WSSE) from HP or Dell or my favourite distributor to build my own. So far, there’s only one OEM of WSSE available in North America, and that’s from High Rely. But by all means, put MS to the test on their licensing claims. Try one of these resources, and let them know what you think:

4.) Training and Online Resources – OK, I think they are doing a pretty good job here. There are quite a few free or reasonably priced resources available for training, and TechNet has some excellent content. Even if you have to use a third-party search engine to find it sometimes.

For training, try: .  The Microsoft Virtual Academy

For eval versions to train with: Microsoft Eval Center

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