Trend CSM 3.6 Update


Ok – following on from my blog post last week, on the issues that a few people have been having with Trend’s CSM for SMB 3.6 product, I have this update.  Thanks to all those that have sent me information from your investigations.  This is helping to understand more of the problem and overall leads to a faster resolution.  This is the power of the community at work now.

The issue is clearly now to separate issues.

Issue 1 – Out of Resources error message – this occurs on some clients due to a memory leak in the CSM client software.  The problem is under investigation – for the moment the workaround is to implement a registry fix as follows;

1. Open the Registry Editor (regedit.exe).

Important: Always make a back up copy of the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.

2. Go to HKEY_LOCAL_MACNE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management.

3. Look for the "PagedPoolSize" key and change its value to " 0xFFFFFFFF".

4. Reboot the server/desktop.

Issue 2 – TSC.EXE / High Disk Utilisation – this issue is still under investigation and a number of people have submitted logs to Trend.  I am in direct communication now with the Trend Development team on this issue and know they are investigating.  I’ll provide an update once I know more.

Category: TrendMicro
Published: 28/11/2007 7:05 AM

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