Ok – following on from my blog post last week, on the issues that a few people have been having with Trend’s CSM for SMB 3.6 product, I have this update. Thanks to all those that have sent me information from your investigations. This is helping to understand more of the problem and overall leads to a faster resolution. This is the power of the community at work now.
The issue is clearly now to separate issues.
Issue 1 – Out of Resources error message – this occurs on some clients due to a memory leak in the CSM client software. The problem is under investigation – for the moment the workaround is to implement a registry fix as follows;
1. Open the Registry Editor (regedit.exe).
Important: Always make a back up copy of the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
2. Go to HKEY_LOCAL_MACNE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management.
3. Look for the "PagedPoolSize" key and change its value to " 0xFFFFFFFF".
4. Reboot the server/desktop.
Issue 2 – TSC.EXE / High Disk Utilisation – this issue is still under investigation and a number of people have submitted logs to Trend. I am in direct communication now with the Trend Development team on this issue and know they are investigating. I’ll provide an update once I know more.