Month: September 2008

Body: Ok – so we all know about Microsoft investing $300M to promote their new products.  We in the SMB space don’t have that kind of money which is why I’m going to the 2nd Small Business Marketing Unleashed event in 2 weeks time in Columbus, Ohio. I attended this conference in Houston, TX earlier this year and am going back for a 2nd round in Columbus, Ohio in a few weeks. This event is focused on how we as SMB people can get the most bang for our buck in terms of online marketing. This is an SMB focused … Continue reading Small Business Marketing Unleashed Event

Body: Back in the early 90’s I worked for a large PC Manufacturer called AST Research here in Australia. AST was at the time the #3 PC manufacturer in the world and here in Australia we did pretty darned well with market share and our fair share of named accounts including Commonwealth Bank, Westpac, GIO and a host of others that I can’t even remember now.  Back then I worked in the Tech Team and one of my responsibilities at one point was the support / RA department. So I know a little about how phone support used to work … Continue reading Vendors and Phone Support – it’s almost non existent today…

Body: Well guys – it’s the end of an insane week this week. TechEd is finally over – well for me at least. I’ve been preparing for TechEd and the SMB PreDay now for a number of weeks and I think by and large it was successful. I know that there is a lot of great feedback and I’ll be going over this next week with Robbie to see what we can do better. SMB PreDay – We had around 250 people at SMB PreDay and it was really great to see the turnout. Based on the show of hands, … Continue reading SBS 2008 / EBS 2008 Training and TechEd Australia

Body: Ok, so at the SMB PreDay yesterday, one of our attendees, Greg Lipshitz decided to start a website during the day. He built and pushed live www.techedlive.com whilst sitting up the back in the sessions "listening".  Anyway – he decided to do a video interview and somehow came up with the fact that I was jealous of Steve Riley’s "posse". He blogged about it here "Why can’t I have a posse-" Anyway – he’s laid down the challenge. He wants people that want to be part of my posse to send an email to waynesmallsposse@techedlive.com We’ve had a bet … Continue reading Posse, Posse, Posse, I want my Posse!