I’ve heard in the community over the last few weeks a growing concern about various aspects of HP’s products and service/support. A large amount of this is coming from the Australian partner community. I’ve taken a number of those concerns direct to HP for their input and they are mobilising a team to better understand and address the issues. In the interim, can I ask that people that have issues get their facts together for me. HP will want to understand things like the problems experienced, specific details such as case numbers, dates of issues and the like. If you can get these things together and email them to me via this link I’ll act as a funnel to HP in the short term to try to help them better understand the scope of the problem and hopefully get to a positive outcome for us all.
Published: 29/05/2009 11:05 AM