Setting up SharePoint? Accounts need their domain.

I have been meaning to post this forever and keep forgetting. A very common issue I am seeing people have when setting up and configuring SharePoint is the way they are specifying account names. You must always specify domain\username. Even though SharePoint will never tell you this is the problem it is. Many users are tempted to just type in username for a service and then the password then they are greeted with a random/cryptic error message. After about an hour (or a day of reinstalling) they realize it was because they forgot to specify the domain name.


I will attempt to compile a list of error messages that have been caused by this issue and post them here. If you have one please post it in the comments and I will update the post. Thanks


Sample Error:


An unhandled exception occurred in the user interface.Exception Information: OSearch (SPSearchAcct)


Anyway, just a heads up!


Shane – SharePoint Help



13 Comments so far

  1.   AC [MVP MOSS] on March 7th, 2007          Reply

    Happy to be your inspiration for this post 😛

  2.   Tom on March 13th, 2007          Reply

    Thanks a lot! It’s too simple to be true, u saved me lots of time, thanks again, Tom

  3.   nkcaump on May 19th, 2007          Reply

    But… doesn’t this seem unacceptable? You can log into OWA without needing the DOMAIN\ – Why can’t Sharepoint be configured with the same?

    We are a single domain site, our domain is understood. Just seems a pain to me.

  4.   Shane on May 19th, 2007          Reply

    You can make SharePoint work this way. There is several differnt ways. One is turing on basic authentication in IIS and then specifying the default domain. Or you can modify the behavior of IE. http://www.sharepoint911.com/Lists/How%20Do%20I/DispForm.aspx?ID=3 Either would work.

  5.   Arundhati on May 30th, 2007          Reply

    Does this mean that we have to create all those accounts (SPSAdmins, SPSearchacct, etc on domain?

  6.   Shane on May 30th, 2007          Reply

    http://technet2.microsoft.com/Office/en-us/library/f07768d4-ca37-447a-a056-1a67d93ef5401033.mspx?mfr=true

    Check out this link for more information on the accounts you must create.

  7.   sanjaya on January 2nd, 2008          Reply

    thanks, this worked with me.

  8.   Luis Carlos Bernal on May 29th, 2008          Reply

    I am specify domain\username, not forgot to specify the domain name.

    error messages

    An unhandled exception occurred in the user interface.Exception Information: OSearch (itcol\adminsp)

    help my please, no user domain works to start service

  9.   Joel on November 13th, 2008          Reply

    hello .. i work for a hosted email provider service and i had to set up a domain name for a customer mybetterliving.org to be used only for sharepoint service retail gold customer domain and i dont know what is missing in the domain name configuration to work to give access to the sharepoint service … is it a A record .. an ip address .. or else that is missing ?

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  13.   John Snee on July 30th, 2010          Reply

    Thank you Thank You Thank you!!!…This has been hauntin me for two days now. You just saved me hours of frustration and a head full of hair!!!

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