I had almost finished installing software on works new Dell PowerEdge 1600SC (Refurb) and the RAID controller failed. I thought we were not going to get the parts till Tuesday as the warranty is 2 business days, but pushed our way up the support chain, said new sever out of box does not work and go the 4 hour response. I am happy to see the RAID failures did not corrupt Microsoft Small Business Server 2003 Premium, as first thought. Just the RAID acting up. Strange our RAID was replaced in the other one months before the 3 year warranty was up in the PowerEdge 1300. I do have to admit that the PowerEdge 1300 is well built, only a RAID controller in 4 years of its life. Dell Warranties are the same on the refurb machines. Dell claimed no more over-seas support for business lines, but I know one technical support person was.