spiderwebwoman …

… step into my parlor

Do you need personal, one-on-one computer tech support? Come to SupportSpace

Filed under: SupportSpace — spiderwebwoman at 7:03 pm on Monday, November 5, 2007

Last fall, I was contacted by SupportSpace, a startup company in Israel. They had a new idea for providing tech support to computer users in the US and wanted to know if I was interested in being part of it.  I was, and over the last year, have been involved with them, helping to set their direction and alpha test their new platform for offering online real-time tech support.

The concept was great – the execution is even better. The SupportSpace community of independent technology experts specializes in various areas of expertise including PCs, peripherals, networking, security and a wide range applications and online services. Customers can choose from a variety of experts based on availability, price, specialty, and customer ratings and reviews. All experts are certified by SupportSpace, and are given their certification based on their technical knowledge, service and communication skills, and a complete background check.

Support is provided in real-time chat, remote desktop assistance and/or by phone. If you are tired of playing email tag or waiting on hold for hours with your hardware or software providers, this really is the way to go. Whether it’s a problem with your PC, your scanner, camera or printer, you really should check out the 24/7 support available at SupportSpace.  

“SupportSpace is a new type of technology service company that originated because we felt the pain that consumers experienced from traditional tech support, and we have created a way for consumers to get the help they needed, when they wanted, from the best tech support experts in the country,” said Yair Grindlinger, Chief Executive Officer of SupportSpace. “As part of a continuing commitment to educate consumers and engage them with the technology that shapes their daily lives, we offer a completely new and different kind of service community where consumers can get the information they want and the help they need from experts offering personal attention, world-class expertise and an exceptional customer service.”

From November 1 through December 15, SupportSpace is offering one free session to new users to come and experience SupportSpace.

1 Comment



November 6, 2007 @ 5:05 pm   

Great site, I’ve met alot of great people, and changed the way people think about Norton and Geeksquad (: just jking…. anyway it’s been ALOT of fun.

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