Spyware Sucks
“There is no magic fairy dust protecting Macs" – Dai Zovi, author of “The Mac Hacker’s Handbook"

Bucksbill.com overcharging victims of fraudware

March 27th 2008 in Uncategorized

This is an update to my article written on 5 March wherein I warned that Bucksbill.com overcharging for fraudware such as “MalwareAlarm and Registry Defragmentation”.


It is worth pointing out that several readers have commented that they, too, have been overcharged by Bucksbill:


Tonya says “The same thing happened to me with malware. I agreed to the 39.99 and 79.99 was charged to my credit card


Gonzalo says “I also got charged 79.99. If you have a phone number or email address I can try please send it to me.


Bhagwan D. Varma says “I am also a victim of this trap.  Why we all should not approach the “Bettter Business Bureau” of Pasadena, CA, and seek their intervention.


According to Quantcast, the bucksbill.com domain receives 69,419 U.S. monthly unique visitors per month – that’s a scary number of potential victims. I’ll be interested to see if some sort of class action or other lawsuit is triggered by the overchargings.


It is important to note that victims of overcharging and unauthorised charges can dispute the charge with their bank or building society and request that the charge be reversed.


The Federal Trade Commission has published an advisory for victims of credit card fraud or overcharging that can be seen here:
http://www.ftc.gov/bcp/conline/pubs/credit/fcb.shtm


I note that a purchase must be for more than $50 to fall within the ambit of the Fair Credit Billing Act… I wonder what the situation is if the *purchase* was for less than $50, but the amount actually charged was for more.


 


42 comments to...
“Bucksbill.com overcharging victims of fraudware”

alunj

You should be able to issue a chargeback in any case – for small vendors, this not only causes them to pay the “discount fee” (~3%) coming and going, but also costs the vendor $25 per go, gets you your money back, and increases the risk assessment at the merchant bank on the vendor. Allegedly when the risk gets high enough, the merchant bank will drop the vendor.



vanessa

I think this company is a rip off and is full of shit they can’t even answer a dam call cause the voice mail is always full



maral garabedian

like to cancel the order 6766899

User name: {{removed}}@hotmail.com

Your code is: 873465112334272

billingsvc.com 2063579013

have already uninstalled the software

maral garabedian



tony

Hi, I have been done as well the price was $40 = to £20 british pounds but was charged £79.95. is there any way to get a refund thanks



luz

i need help please



Brook

Yep, I sure got suckered in. 39.95 my asss, I show a charge of 86.64. And I didn’t even recieve a product code that worked. Has anyone been able to recieve a refund?



juan lamadrid

Hello I just bought the anti virus 2008 and got it for 49.99, but i cannot enter the code when i try, there’s a dialog box saying : access violation at address 005429C5 in module ‘Antvrs.exe’. Read of address 000002A8.
I have been calling several times to the phone number that appears on my buy print out and a recording appears saying that all circuits are busy now.
Can you help me on this.
Thanks



mary stroud

I got screwed too. I hope someone nails them . Will listen to my computer from now on. Get the —tards. I got screwed by doing it twice. Stupid me!!!!



mike lafferty

got me to same as u all the extra charge no answering phone no valid code no access



Zee

according to WHOIS they are own by
. Go to http://www.internic.net
for detailed information.

Domain Name: BUCKSBILL.COM
Registrar: TUCOWS INC.
Whois Server: whois.tucows.com
Referral URL: http://domainhelp.opensrs.net
Name Server: NS1.BUCKSBILL.COM
Name Server: NS2.BUCKSBILL.COM
Status: clientTransferProhibited
Status: clientUpdateProhibited
Updated Date: 06-may-2008
Creation Date: 14-may-2007
Expiration Date: 14-may-2009



tony

I got on to BBB, I recived an email from the company was named as nick, BBB got back to me and the reply from the company “was we dont sell that software, regards Nick.”

The telephone number from the support line for the product was identical to the reply from BBB.



Joseph Muracchioli

I purchased Xspy and was billed pc-cleaner also.
Order #6859533
I can’t download!
Refund on authorization # 21055907
reg code 9762-7603-1797-4890-7520
Joseph
scrofa@att.net



nancy

i agreed to the 49.95 antivirus charge. the total charge to my credit card was 107.28!! sent an email to their support staff , still have not heard anything. i am extremely irritated. can someone help?



zbigniew perycz-warszawa

Informuję,że rezygnuję z zakupu Atnivirus 2008 – zamówienie nr

6978107 z dn.10.05.2008.Produkt nie spełnia moich oczekiwań.Pobraną należność proszę zwrócić mi na moja kartę

kredytową – znaną Wam -Proszę także podać mi sposób na wykasowanie   w/w programu z mego komputera -znane mi sposoby

stosowane do innych programów nie działają.- pozdrawiam i oczekuję pilnego potwierdzenia przyjęcia powyższych informacji. O O  w/w moim stanowisku poinformowałem Was kilkoma e-mailami w dniu 9 i 10 maja br.

Moderator:  The above comment is in Polish.  A *very* rough translation follows – if somebody can do better, please, help!!!

I inform, that I give up shopping 2008 Atnivirus ask credit card 6978107 of on my – order number not grant my amount due return me dn.10.05.2008.Produkt oczekiwań.Pobraną – known you please, serve manner on from my computer also – me program wykasowanie w/w manners do not act applicable to other program – known me. I salute – and I expect urgent confirmation of acceptance of above-mentioned information. I have informed you about about in day several e-mails 9 my position w/w and 10 may



Pola

I would like to inform, that I am returning my purchase, Antivirus 2008, order number 6978107, from the 5th of May 2008. I am not satisfied with this product. Plese send my refund to my credit card which you have on file. I also want you to tell me how to delete your program off my computer as all known to me methods have failed. Salute and I await confirmation on accepting the above mentioned information, as I have previously informed you with emails from the 9th and 10th of May this year.



sandi

@everybody,

Ok, guys and gals. It needs to be understood that this blog is not owned, managed, controlled or in any way associated with bucksbill.com.

Sandi &c.



Sgt Johnson Charles

This is bullshit i thought my computer was in trouble it was going to crash by this trogan virus then i paid for this weak ass program and i thought i had paid 49.95 dollars and these ass clowns charge me 104.00 eruo sevring your country and this is what i get thanks make your assholes



Joseph E. Mercer

I recently purchased the Antivirus 2008 thinking it was a viable product when I updated the parental controls on my computer. It interrupted my going to my usual website with the information that there were viruses on my computer. I didn’t think it could be a fraud because of the manner it was presented and purchased the program for what I thought was a reasonable price of $49.95. My wife is more versed on the computer than I and pointed out to me that it was a fraud and I’m currently trying to stop payment on order #7037695 and hopefully will be successful as I came across your site by typing billingsvc.com 2063579013. If this information will help you to help me to be successful in stopping this charge and prosecute this fraud I would be most appreciative.



Deadinwater

We also got cought up in this deal. The computer is jammed up with this fake software. Is there any way any one on here knows of to get rid of this junk. We have tried everything. Can’t even get back to a system restore past the date of this partial install. Code they sent us won’t work and deleting the files doesn’t seem to work either. Any suggestions would be appreciated. Going to keep trying anything, computer is basically junk now anyway. If we hit on anything that works we will post it here. Good Luck everyone, add us to the list of refund seekers.



Therese John

Add one more sucker to the list. This is incredible. I cannot go to any website because the stupid pop up comes us asking to purchase again. I have spent hours on hold only to have the line disconnect upon waiting to be finally connected to a live person. This happened muliple times. If anyone has a way of getting this crap off of my computer, I would appreciate you passing that along.



stupidjason

after reading your comments,I realize that I’m not alone. I can say the same words as you guys. Its a rip-off,those conartist should be stopped asap.Where are they located?WHO is responsible for this? What kind of people are they? They certainly don’t have a heart or aconscience. I do believe “what goes around,comes around” and someday they will feel [ maybe ] some hurt. The sad part about that is,I won’t know about it.



brian

just like everyone i just read about.the same thing happened to me.they poped in and told me i had alot of viruses and said it is 49.95 and charged me 74.95.they need to be stoped and put in prison.any one that would do this kind of thing is a low down piece of shit.i will help catch them,and they will wish the police got them first.



zbigniew perycz-warszawa

Może wreszcie załatwicie moją rezygnację z zakupu Antivirus 2008
wysłałem już kilkanaście mailów do Was – bez rezultatu.Nie spodziewalem się,że trafię na tak niepoważną firmę.Sprawa nadaje
się do prokuratora – jak można tak oszukiwać ludzi – potwierdza sie to także u innych waszych odbiorców co widać z publikwanych mailów- że też nie wstydzicie się ich publikować.Apeluję do innych
osób,aby zjednoczyć się i podjąć działania aby Waszą firmę odpowoednio ukarać- przecież takie chamstwo nie może pozostawać bekarne – pozdrawiam wszystkich przez Was oszukanych-cześć ZBYSZEK



Sophie Condon

Had a major virus problem, brought the software, spent the next few weeks trying to sort the problem, then found my bank account had been ripped off! Fantastic. How stupid am I? Now I have run spybot to sort out the virus, I can find no trace of the “software” I bought, so I can’t even contact them…! Any ideas?



tamara

i purchase this xpantivirus and instead it has infected my computer and has been billing my creidt card. i also try calling that 1800467-1077 and 1800657-9205 and was unable to reach anybody over 5o times.



sandi

Ok, there are a lot of people out there who are upset at being overcharged and defrauded by bucksbill.com.  Just check out the comments here and here.

Unfortunately, people are also emailing me directly because they (mistakenly) believe that I and/or this blog are associated with the fraudsters.  For example, check out this email:

I dont know what this is but there was money taken from my account for this and I Know I DID NOT purshase this I have tried to call you several times and can not get through. Please contact me Donna Spencer 270-***-**** or 270-***-****. DO NOT TAKE ANY MORE MONEY FROM MY ACCOUNT CONTACT ME AS SOON AS POSSIBLE!!!!!

I and this blog are NOT associated with bucksbill.com in any way.

Please…. follow the advice in this article and dispute the charges with your Bank.

Sandi &c.



Amy Hoxter

Hey all well has anyone had any luck getting a refund just got it 4 days ago and now i have other viruses on my computer grrrrr called customer service answering machine is full huh big suprise sent 2 emails no response….. can anyone help please



AUBINEAU

J’AI EFFECTUE UN VIREMENT PAR CARTE BANNCAIRE DE 49,95 EUR LE 21 05 08CORRESPONDANT A UN AN D’ABONNEMENT.NON DEBITE LE 23.ADVANCED XP FIXER CONTINUE A PERTURBER MON TRAVAIL AVEC SA SIRENE ET SES PANNEAUX MENACANTS ;QUE FAIRE?



AUBINEAU

J’AI EFFECTUE UN VIREMENT PAR CARTE BANNCAIRE DE 49,95 EUR LE 21 05 08CORRESPONDANT A UN AN D’ABONNEMENT.NON DEBITE LE 23.ADVANCED XP FIXER CONTINUE A PERTURBER MON TRAVAIL AVEC SA SIRENE ET SES PANNEAUX MENACANTS ;QUE FAIRE?



AUBINEAU

J’AI EFFECTUE UN VIREMENT PAR CARTE BANNCAIRE DE 49,95 EUR LE 21 05 08CORRESPONDANT A UN AN D’ABONNEMENT.NON DEBITE LE 23.ADVANCED XP FIXER CONTINUE A PERTURBER MON TRAVAIL AVEC SA SIRENE ET SES PANNEAUX MENACANTS ;QUE FAIRE?



AUBINEAU

COMPLEMENT ET RECTIFICATION A MON PRECEDENT MESSAGE.J’AI ETE DEBITE INDUEMENT D’UNE SOMME DE PLUS DE 104 EUR AU LIEU DES 49,95 REELEMENT ACCEPTES? J’AVISE MA BANQUE DE CETTE MALVEILLANCE.



del valle

I’M a victim of MalwareAlarm I buy this product for 79.95 it said that I could cancel betweet 30 days I’ll been calling and the answer maching is the one that been answer telling me that is full so that mean that I’m a victim and malwarealard is a faud company.



Cecil

I cannot get this junk off my computer. do you know how to delete this antivirus 2008 from my computer?



kyu

*** company … any idea to get a refund… …plz email to zweistein @ hanmail.net



tony

I have reported the scam to my bank, I have recived a refund from them, I would sugest doing the same, give them as much detail as possible, I used a printed webpage of the ammount I would be charged I.E $40USD and a copy of my recipt after the transaction at £80GRP (aprox) the bank as sent me a refund for the desputed amount, I got £50GRP back. Better than nothing. T



Mozz Lo

I was also dope by the same fraudware! My order number is: billingsvc.com 2063579013. It damaged my computer to the point it have to be re formatted! I will go to the bank and report this scam. Hopefully they can help me get the refund, but knowing how things work in Dubai, I highly doubt it.



fernan jaramillo

I hate to admit that I am another sucker adding to your list. My computer is inffected with that pop-up false advertising. I have not insatall the program yet but I can not get the pop up out of my computer. Is there anybody that can help?



Jianzhong Xu

just like everyone, the same thing happened to me.they poped in and told me I had a lot of viruses and said it is 49.95. they need to be stoped and put in prison.any one that would do this kind of thing is a low down piece of ***.i will help catch them,and they will wish the police got them first. What they did is not human’s thing



fred g. deed

I too was a victim in scam $135.93 worth, you can call 1-800-755-5909 to get back your money or going to BILLINGSVC.COM. Also canel your card.



diaz

je souhaite annuler mes cde fait le 30 juin 2008 et la cde faite le 7 juillet 2008 je ne suis pas satisfait merci de bien vouloir me remboucer



DIAZ

LE VOUS PRIE DE BIEN VOULOIR ME REMBOUCER LES PRODUITS MA CDE DU 30 JUIN 2008 ET MA CDE DU 7 JUILLET 2008



denise ,cali.

i thought i had like 900 virus so i purchessed that crappy shit so i thought 39.95 i got charged 114.85 i emaild them i couldnt eve n email them it would not send there was no #so i got online banking and found a #to call but no one answered i left a message iam pissed so i will do anything to getthem back even if its to take them to court or writing a letter and i dnt care how long it takes so i want my money back in my account as fast as those fuckers took it


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