Spyware Sucks
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Keyloggers on Samsung laptops

March 30th 2011 in Uncategorized

On March 1, 2011, I called and logged incident 2101163379 with Samsung Support (SS). First, as Sony BMG did six years ago, the SS personnel denied the presence of such software on its laptops. After having been informed of the two models where the software was found and the location, SS changed its story by referring the author to Microsoft since "all Samsung did was to manufacture the hardware." When told that did not make sense, SS personnel relented and escalated the incident to one of the support supervisors.

The supervisor who spoke with me was not sure how this software ended up in the new laptop thus put me on hold. He confirmed that yes, Samsung did knowingly put this software on the laptop to, as he put it, "monitor the performance of the machine and to find out how it is being used."

Source: http://www.networkworld.com/newsletters/sec/2011/040411sec1.html

Also reported on sophos.com, but with the following update:

Cnet.com is reporting that they looked at a Samsung series 9 and did not find the keylogging software. This could indicate it is only being installed on one series (R), or in fact Samsung is not behind it’s installation.

Source: http://nakedsecurity.sophos.com/2011/03/30/samsung-intentionally-shipping-laptops-with-keyloggerspy-software/


One comment to...
“Keyloggers on Samsung laptops”

Ian Oxley

How unfortunate for Samsung. Further reporting at afterdawn.com suggests the cause is a false positive, and I’m inclined to believe that. But why did someone at Samsung (allegedly) claim the keylogger existed? This is a PR nightmare for them!

Source: http://www.afterdawn.com/news/article.cfm/2011/03/31/samsung_did_not_install_keylogger_on_notebooks?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+afterdawn+%28AfterDawn.com%29


I just upgraded Opera by downloading the installer via Secunia, and Opera took over as default web browser – I don’t remember seeing a prompt for permission to make such a change.

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http://sunbeltblog.blogspot.com/2011/03/samsung-laptops-do-not-have-keylogger.html That is all well and good, but what about this claim on networkworld.com: “The supervisor who spoke with me was not sure how this software ended up in the new laptop thus put me on hold. He confirmed that yes, Samsung did knowingly put this software on the laptop […]

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