VRU / IVR

A recent post in the newsgroups asked about a stencil for IVR. IVR – Interactive Voice Response – is the system we have known to love as the automated telephone system – Press 1 for customer service rep, 2 for sales and so on. A VRU Voice Response Unit is the computer that runs the software. In a past life I maintained an IVR system for a bank and of course, documented it with Visio. Except for a few specialized shapes, most of the shapes were from the flowchart stencil. With Visio 2007, some of the workflow shapes could have … Continue reading VRU / IVR