Incredible Customer Service – Surface Pro

The battery on my Surface Pro was acting up or rather… it wasn’t charging properly.  The issue was intermittent, but annoying and it appeared that I was losing battery capacity.  So I contacted Surface support requesting a callback from their the Surface Support Site. I got a callback immediately. After a couple of minutes of discussion the technician said that I should exchange the machine. I could do that at the closest Microsoft Store or send it to Microsoft. The Microsoft Store where I got my Surface Pro within 30 minutes so I opted to do that. I called ahead … Continue reading Incredible Customer Service – Surface Pro