Surface Pro 3: Great Service at the Microsoft Store

I dropped by the Microsoft Store to invest some time getting to know the Surface 3. Almost as an afterthought on the way in I decided to make an appointment to see a technical specialist while I was in there. The main problem was that the keyboard was unresponsive when waking from sleep. The keys would light up but the key presses did not register on the Surface Pro 3. The workaround was to remove and replace the keyboard after resuming from sleep.  This was mildly annoying and downright embarrassing when I had to do this in front of other … Continue reading Surface Pro 3: Great Service at the Microsoft Store

Surface Pro 3: Great Service at the Microsoft Store

Things go wrong from time to time and what is important is how people deal with those adversities. Last week I wandered into the Microsoft Store near me  with my Surface Pro 3. I wasn’t unhappy, but a little concerned. It seemed to be running warm and the fan was running more frequently than seemed warranted when the system was basically idle. I had to make an appointment to see an expert and that was okay. They were busy, but I was able make that appointment for an hour later the same day.  I had other things to do during … Continue reading Surface Pro 3: Great Service at the Microsoft Store